What is Blackboard
Blackboard is a course management system used throughout the Troy University System. The Blackboard System allows faculty to post materials and assignments,
deliver tests, hold online discussions and many other course related functions. Only those faculty and students currently teaching or taking courses through the Blackboard System will have access to the system during any
given term/semester. Troy University is currently running Blackboard version 8.0. To login to the Troy University Blackboard site you can go to http://troy.blackboard.com .
Blackboard Support
For 24/7 support call 1-800-414-5756 to log a ticket for Blackboard support through the call center and a Blackboard support representative will contact you ASAP regarding the issue. To contact Blackboard support directly regarding issues email Blackboard support at blackboardsupport@troy.edu. For additional support Monday - Friday during the hours of 8:00 A.M.-5:00 P.M. Central Time call 1-334-808-6202.
Blackboard Support can also be found within Blackboard by clicking on the "Need Help?" icon (www.troy.edu/bbhelp)
When corresponding through email, please include your full name, student ID, Blackboard username, and last four digits of your SSN. Blackboard will only address students using the Troy.edu account.
Important Information for Students
- Are you a first time student or just a student needing information on how to use Blackboard? Please check out the Student Support page where you will find the information necessary to use Blackboard efficiency in order to complete your Blackboard
- Students Tutorials - Training/How To - Find eCampus training offerings, links, and contact information.
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Important Information for IE 8
- Proctor exam(s): The Course Exam Proctor Form may be found at https://ecampus.troy.edu/forms/eProctorForm.aspx .
- FireFox 3.0 is now certified for Blackboard. Internet Explorer (IE) 8.0 is now listed as compatible with Blackboard, but this does not mean that users will not experience problems when using this browser since it has not been certified by Blackboard. Internet Explorer 8.0 has not been certified by Blackboard and is known to cause timer issues and problems when attempting to submit an exam.
- MyITLab - Students having problems or needing information on MyITLab may go to http://business.troy.edu/Resources/myitlab/ or www.myitlab.com for information.
- Pearson Technical Support for Troy University Students (all times are Eastern)
- Pearson MyMathLab - 1-800-677-6337 Monday - Friday 8am-8pm & Sunday 5pm-Midnight.
- Pearson Online Biology Virtual Labs - 1-800-677-6337 Monday - Friday 8am-8pm & Sunday 5pm-Midnight. Click here for instructions on using the Virtual Biology Lab.
- Pearson Mastering Products (MasteringChemistry, MasteringBiology, MasteringPhysics, MasteringAstronomy) - call 1-800-677-6337 Monday - Friday 8am-8pm & Sunday 5pm-Midnight.
- Pearson All other online products (i.e. Textbook websites, MyBiology, MyA&P) - call 1-800-677-6337 Monday - Friday 8am-8pm & Sunday 5pm-Midnight.
- ALL Products above can use LIVE Online Chat: - http://247.pearsoned.com Monday-Thursday 8am-11pm, Friday 8am-8pm and Sunday 5:00 pm-Midnight.
Important Information for Faculty
The Faculty Support tab located to the left is password protected. You can retrieve the password by visiting the "eCampus Faculty" organization located under "My Organizations" within Blackboard. You can also find the password to this area under "Important Announcements" in Blackboard under the "Faculty Resources" tab.
Pearson Technical Support for Troy University Instructors (All times are Eastern):
- Pearson MyMathLab - call 1-888-695-6577 Monday - Thursday 9am-10pm, Friday 9am-5pm & Sunday 5pm-Midnight.
- Pearson Online Biology Virtual Labs - 1-888-929-2462 Monday - Friday 8am-8pm & Sunday 5pm-Midnight.
- Pearson Mastering Products (MasteringChemistry, MasteringBiology, MasteringPhysics, MasteringAstronomy) - call 1-888-547-4415 Monday - Friday 8am-8pm & Sunday 5pm-Midnight.
- Pearson All other online products (i.e. Textbook websites, MyBiology, MyA&P) - call 1-800-677-6337 Monday-Friday 8am-8pm & Sunday 5pm-Midnight.
- ALL Products above can use LIVE Online Chat: http://247.pearsoned.com Monday - Thursday 8am-11pm, Friday 8am-8pm & Sunday 5:00pm-midnight.
- Instructor Supplements for a Pearson Education text, please go to : - www.pearsonhighered.com/irc; instructors download from this site.
Pearson Education Online Trainings for Pearson Math and Science products
How to get started in Blackboard:
