Blackboard Support

For 24/7 support call 1-800-414-5756 to log a ticket for Blackboard support through the call center and a Blackboard support representative will contact you ASAP regarding the issue. To contact Blackboard support directly regarding issues email Blackboard support at blackboardsupport@troy.edu. For additional support Monday - Friday during the hours of 8:00 A.M.-5:00 P.M. Central Time call 1-334-808-6202.

Blackboard Support can also be found within Blackboard by clicking on the "Need Help?" icon (www.troy.edu/bbhelp)

When corresponding through email, please include your full name, student ID, Blackboard username, and last four digits of your SSN. Blackboard will only address students using the Troy.edu account.

Kim Shaver - Associate Director for Online Learning Systems/Blackboard
334-670-5872
kshaver@troy.edu

Sandy Callen
706-685-5730
callens@troy.edu

Dona Gibbons
706-571-2418
gibbonsd@troy.edu

Alicia Harkless
334-808-6201
aharkless@troy.edu

Tyson McDaniel
334-983-6556 x1318
tlmcdaniel@troy.edu

Mandy Mauldin
334-808-6179
mmauldin@troy.edu


eCampus Personnel Directory