Student Support
Blackboard Support

For 24/7 support call 1-800-414-5756 to log a ticket for Blackboard support through the call center and a Blackboard support representative will contact you ASAP regarding the issue. To contact Blackboard support directly regarding issues email Blackboard support at blackboardsupport@troy.edu. For additional support Monday - Friday during the hours of 8:00 A.M.-5:00 P.M. Central Time call 1-334-808-6202.

Blackboard Support can also be found within Blackboard by clicking on the "Need Help?" icon (www.troy.edu/bbhelp)

When corresponding through email, please include your full name, student ID, Blackboard username, and last four digits of your SSN. Blackboard will only address students using the Troy.edu account.

Blackboard Student Manual

• New Blackboard Feature - Pronto. Pronto is an instant messaging and voice chat tool that allows students and instructors to spontaneously meet live online at any time to discuss their coursework. Click here for instructions on using Pronto.
• What is Blackboard Sync? Blackboard Sync provides you with your course(s) in Blackboard and applys them directly into your Facebook application. Click here for instructions on downloading Blackboard Sync.
• A new library tutorial available to students at http://uclibrary.troy.edu. 
• The Course Exam Proctor Form may be found at https://ecampus.troy.edu/forms/eProctorForm.aspx
• Only your TROY email address will work in Blackboard.  If you try to change this email account it will automatically revert back to your troy.edu account when the daily Bb updates are performed.     How To Use Your Troy Email Account:
• The URL for Blackboard is http://troy.blackboard.com.
• For Remote Proctor support go to: http://www.troy.edu/remoteproctor
  
• Pearson Technical Support for Troy University Students (All times are Eastern):

Pearson MyMathLab - 1-800-677-6337 Monday - Friday 8am-8pm & Sunday 5pm-Midnight.

Pearson Online Biology Virtual Labs - 1-800-677-6337 Monday - Friday 8am-8pm & Sunday 5pm-Midnight. Click here for instructions on using the Virtual Biology Lab.

Pearson Mastering Products (MasteringChemistry, MasteringBiology, MasteringPhysics, MasteringAstronomy) - call 1-800-677-6337 Monday - Friday 8am-8pm & Sunday 5pm-Midnight.

Pearson All other online products (i.e. Textbook websites, MyBiology, MyA&P) - call 1-800-677-6337 Monday - Friday 8am-8pm & Sunday 5pm-Midnight.

ALL Products above can use LIVE Online Chat: - http://247.pearsoned.com Monday-Thursday 8am-11pm, Friday 8am-8pm and Sunday 5:00 pm-Midnight.

• MyITLab - Students having problems or needing information on MyITLab may go to http://business.troy.edu/Resources/myitlab/ or www.myitlab.com for information.
• Students Tutorials - Training/How To - Find eCampus training offerings, links, and contact information.
  

Frequently Asked Questions

• As a first time eCampus student how do I find information on how to use Blackboard?
• As an eCampus student how do I order textbooks for my online classes?
• How can I check emails from within Blackboard?
• How do I log into Blackboard?
• How do I change my password?
• I forgot my password: what do I do?
• What if I have problems logging in?
• What if I'm locked out of a quiz?
• Where do I check my grades?
• How do I Petition for Incomplete Grade
• My instructor can't read files that I created using Office 2007 and posted under Blackboard. How can I remedy this?
• Why I can't submit my assignments?
• I still see some of my old courses listed under "My Courses" how to I remove them?
• How to I go about getting my book voucher.

• How to Login to Blackboard
• Accessing your courses.
• Can't login?
• Where are all my courses?

Using Blackboard

• Troubleshooting - If you are having problems with a technical problem in Blackboard.
• Submitting Assignments
• Using the Digital Drop Box
• Posting to a Discussion Board
• Taking assessments
  
  
  

• VangoNotes - downloadable study guides for ipods, and study tips written by students for students.
• eTips - How to study and navigating through your freshman year.
• Pearson Bookstore
• SmarThinking Student Flyer
• SmarThinking Student Handbook