Please list the Federal School Code number for the Troy University 001047 regardless of the campus you plan to attend: Troy Dothan or Troy Montgomery or all other Troy University locations.

Please contact the Call Center at 800-414-5756 if they are unable to resolve your question you will receive a return call from one of our counselors the following day. Frequent calls or e-mails regarding the receipt of a form can delay awards for you and others. If you send a form to us, please give us a week before inquiring. If you have a question about whether a form is received or verification, please contact the administrative staff. Forms are dated as they arrive but during peak periods it can take as long as a week before they are entered in the computer system.

Mail requested documentation to the Financial Aid Office at:

Troy  University Troy	134 Adams Administration Bldg. Troy University, AL 36082
Troy University  Dothan	P.O. Box 8368 Dothan, AL 36304
Troy  University Montgomery	P.O. Drawer 4419 Montgomery, AL 36103

We treat faxes just like mail; they are gathered twice a day and placed with mail for sorting to be entered into the system. We suggest you not fax us forms due to quality issues. After faxing students often have a confirmation that the fax was received at our fax machine but we have an unreadable document. Each day there are blank documents on the fax machine from the blank side of documents faxed to us as well as unreadable faxes.

The information below will allow you to contact the staff at specific locations.

Be sure to include your ID number and the semester or term including year with your inquiry. For example: Caroline Evans, Troy University-ID 55555, requesting application status for Fall10 (10/11 FAFSA).

Troy Campus, eTROY, Phenix City Campus and Global Campus

Questions about VA:

The Troy University Campus - Troy Veteran’s Office for Troy & Montgomery School of Nursing is located in room 134 Adams Administration Building, Troy, AL 36082 1-800-551-9716 x3701or 334-670-3701 - Jason Messick, VA Counselor – jmessick@troy.edu  - FAX (334) 670-5917

• Travis McCullough, eTROY VA Counselor -tmccullough7274@troy.edu 
• Jason Messick, eTROY VA Counselor -jmessick@troy.edu
• Other VA contacts are listed further down this page.

Questions about Forms, Process & Verification:

Forms are dated as they arrive but during peak periods it can take as long as a week before they are entered in the computer system.

• Linda Sexton, Counselor – lsexton@troy.edu 
• Mashone Fleming, Counselor - mfleming113665@troy.edu
• Monique Crawley, Counselor – mpcrawley@troy.edu
• Lindsay Sikes, Counselor – lsikes9843@troy.edu
• Shawn Jones, Counselor - sjones6141@troy.edu 
• Steven Johnson, Counselor – swjohnson@troy.edu 
• Heather Walker, Counselor – hawalker@troy.edu 
• Valarie Byrd, Counselor- vbyrd@troy.edu 
• Lisa Shipman, Assistant Director – lbshipman@troy.edu
• Michael Slay, Assistant Director – mslay@troy.edu 
• Laticia DuBose, Assistant Director – ldubose@troy.edu 
  

Questions about Forms:

• Tammy Hussey, Admin. – thussey@troy.edu  
• Karen Peters, Admin. – kcpeters@troy.edu 
• Becky Davis, Admin. – bedavis@troy.edu 
• Jennifer Cook, Admin. - jcook74985@troy.edu
• Megan Hendrix, Admin. – mhendrix45601@troy.edu

Questions about Scholarships:

• Melissa Foran, Scholarships- mforan@troy.edu

Policy & Service Questions:

• Angela Johnson, Director – ajohnson@troy.edu 
• Carol Ballard, Associate Vice Chancellor – csupri@troy.edu 

Troy University Dothan

Questions about Forms, Verification & Work Study:

• Tina Skipper, Counselor – tskipper@troy.edu
• Travis Cobb, Counselor – tocobb@troy.edu
• Susan Green, Assistant Director – sagreen@troy.edu
  

Questions about Loans, VA benefits, Policy and Services:

• Susan Green, Assistant Director – sagreen@troy.edu

Troy University Montgomery

Questions about Forms, Verification & Work Study:

• Aimee Smith, Counselor – asmith29594@troy.edu
• Janis Bigelow, Counselor – jbigelow@troy.edu
• Rebecca Crosby, Assistant Director - rcrosby2439@troy.edu

Questions about VA benefits:

• Aimee Smith, VA Counselor – asmith29594@troy.edu

Questions about Loans, Scholarships, Policy, and Services:

• Rebecca Crosby, Assistant Director - rcrosby2439@troy.edu

Further Questions about Policy and Services:

• Angela Johnson, Director – ajohnson@troy.edu 
• Carol Ballard, Associate Vice Chancellor – csupri@troy.edu 
  
  

Troy University Phenix City VA Office

Questions about Scholarships & VA. Troy Campus is the financial aid office for Phenix City.

• James Thompson, VA & Scholarship Coordinator -jthompson42573@troy.edu 

VA System Contacts

• The Troy University-Troy Veteran’s Office for Troy & Montgomery School of Nursing is located in room 134 Adams Administration Building, Troy, AL 36082 1-800-551-9716 x3701 or 334-670-3701 - Jason Messick, VA Counselor - jmessick@troy.edu - FAX (334) 670-5917

• Troy University Distance Learning Veteran's Office is 334-670-3701 - Travis McCullough, VA Counselor - tmccullough7274@troy.edu or Jason Messick, VA Counselor – jmessick@troy.edu - FAX (334) 670-5917

• Troy University Dothan Veteran's Office is 334-983-6556x1-257 - FAX (334) 556-1042 - Susan Green, VA Counselor- sagreen@troy.edu

• Troy University Montgomery Veteran's Office is 334-241-5476 - FAX (334) 241-5409 – Aimee Smith, VA Counselor – asmith29594@troy.edu

• Troy University Phenix City Veteran's Office is 334-448-5122 - FAX (334) 448-5225 - James Thompson, VA Counselor - jthompson42573@troy.edu - Please leave VA forms for processing at Phenix City to be processed by Jason Messick or Travis McCullough.

• All other sites - Please contact the site for the name and number of the VA Counselor
  
  

Where is my refund?

Dothan Financial Affairs Office:   (334) 983-6556, x 1-210

• Student Accounts (A/R)&3rd party billing: (334) 670-3124
• Troy Registrar's Questions: (334) 670-3164