Office of Financial Aid
Missing Information Letters
- NSLDS Reports You Have Reached Your Maximum Grade Level Loan Limit
- Invalid Application Status
- Invalid Academic Program
- Invalid Enrollment Status
- Living Expense Statement
- Proof of Marital Separation
- Proof of Current Marital Status
- Proof of the Degree you are seeking for the Academic Year
- Proof of Support of the Dependents in the Household
- Proof of VA Status
- Proof Loan Default Cleared
- Proof of Discharge in Bankruptcy
- Proof of Student Loans being Discharged
- Your SAR was Rejected by the Department of Education
- NSLDS Reports You Have Reached Your Maximum Grade Level Loan Limit:
There should be a message in the comment area of your Student Aid Report (SAR) which alerts you to a possible problem. You will need to contact us, for us to continue processing your financial aid. It means that at the grade level you are reporting (usually undergraduate senior), you may have reached the aggregate maximum loan eligibility. You may return your Missing Information Letter (MIL) to us with a note that you are applying as a graduate student (for example). We will then process your loans at a different grade level.
The message may also mean that you are no longer eligible for the Stafford Loan Program. The total maximum outstanding debt allowed is:
| Dependent Undergraduate |
$23,000 |
| Independent Undergraduate |
$46,000(1) |
| Graduate or Professional Student(2) |
$138,500(3) |
1. Of the $46,000 no more than $23,000 may be subsidized loans.
2. Includes any Federal Stafford Loan and/or Federal Supplemental Loans for Students received as an undergraduate.
3. Of the total maximum of $138,500 no more than $65,500 may be subsidized loans.
As a last resort some private lenders will allow students to borrow (depending upon circumstances) in addition to Stafford Loans.
More Stafford Loan Limit information is available in the Loan Limit Information Page.
- Invalid Application Status:
Contact the Admissions Office at your site. Notify us after the Admissions Office has made changes and we will run a process to determine whether your invalid application status can be removed.
- Invalid Academic Program:
Contact the Records Office at your site.
Notify us after the Records Office has made changes and we will run a process to determine whether your invalid application status can be removed.
- Invalid Enrollment Status:
Contact the Records Office at your site.
Notify us after the Records Office has made changes and we will run a process to determine whether your invalid application status can be removed.
- Living Expense Statement:
Proof of financial income that you use to meet living needs (i.e. food, clothes and housing- How do you pay for these items?). How are you supporting yourself? Show us your budget. Put this information in writing and send it to the financial aid office.
- Proof of Marital Separation:
You indicated you are married but separated. The US Inspector General has requested that Troy University begin to follow up for proof that students are in fact separated. If legally separated, provide a copy of the legal documentation. If not legally separated, provide proof that you are living independently and not being supported by your spouse. If not legally separated, then the more documentation you can submit as "proof" the better; we will review the documents submitted as "proof" to make our best determination in the absence of a legal determination. We have placed a "Proof of Separation Form" on the documents page for the appropriate year for your use as a "guide" to provide the information requested. Marital separation is expected to be a transitional period between a legal state of marriage or divorce. We are also looking for your progression from year to year while receiving federal assistance.
- Proof of Current Marital Status:
You are under the age of 24 with no dependents and indicated you are married; please send us proof that you are married.
- Proof of the Degree you are seeking for the Academic Year:
All aid recipients must be in an eligible degree program. When we attempted to make an award to you, the computer rejected you because:
- You are not in an eligible degree program; your program must lead to a degree (not certificate) at Troy University. If you wish to receive Federal financial aid, you must enroll in a degree program. You may apply for a private loan (list is on the main web page).
- You are classified as a transient student (not seeking a degree at Troy University); you are only eligible to receive funds from the school where you are seeking a degree. If your home University has provided you with a Consortium Agreement form, the Troy University Financial Aid Office will not sign it. However, give the form to the Office of the Registrar and they will provide information about your enrollment to your home University.
- Both undergraduate and graduate degree programs are showing as open; you must have your advisor close one program before beginning the next in order for us to send you an award letter.
- You are a Post-Baccalaureate student taking pre-requisites for a graduate program; You must contact your program advisor and have them send us a list of the pre-requisites which you must complete to begin your program; you are currently classified as not seeking a degree and we need the written documentation from your program. A one time eligibility may be granted and is limited to one year; if you previously used your eligibility in pursuit of an undergraduate or another degree at this or another institution, you are not eligible for Stafford Loans until you are admitted to your program.
- You must provide proof of Support of the Dependents in the Household:
- You are an independent student under age 24 with dependents; we need proof that you are providing at least 50% of their support;
- You were chosen for verification and the number of dependents on your tax return does not match the household size of the verification statement; we need both an explanation and documentation that you provide 50% of the support for those not listed on your tax return.
- Proof of VA Status:
We need a copy of your DD214 or if active a copy of your military ID card.
- Proof Loan Default Cleared:
We need a copy of a letter from your lender/servicer indicating your previous loans are no longer in default. You may wish to obtain two letters because once you show us you have cleared the default and we certify your loan with KHEAA or your guarantor, they will also want proof from you that the default has been cleared.
- Proof of Discharge in Bankruptcy:
We need a copy of a letter from your lender indicating that your loans were discharged in bankruptcy.
- Documentation of Student Loans being Discharged:
If your loans were cancelled due to a total and permanent disability, we need a physician's certification that you are able to engaged in "substantial gainful activity" such as working or attending school, and a signed statement affirming that the new loan for which your are applying cannot be cancelled in the future based on present impairment (unless the borrower's condition substantially deteriorates). You may also have to complete a form which covers the same information with the guarantee agency. You may wish to complete the requirements for the guarantee agency and send us a copy.
- Your SAR was Rejected by the Department of Education, please review your SAR comments:
- You or your parent did not sign your SAR - contact 1-800-4-FED-AID if you do not have a copy of your SAR - obtain the signature for your SAR on paper or on-line and submit to the Department of Education;
- Your or one of your parents' date of birth, social security number, and name do not match with the records of the Social Security Administration - contact the Social Security Administration to make the change.
Office of Financial Aid
134 Adams Administration Building
Troy, Alabama 36082
Phone: 1-800-414-5756
Assistance Available 24 Hours A Day/7 Days A Week
