Paying Your Bill

How to Make a Payment

Paying by Mail
Please send your payment to:

Troy University
Student Financial Services Office
155 Adams Administration Building
Troy, AL 36082

Please write you student ID number or SSN on your payment. Payments not received by the tuition due date, or payments that the Student Financial Services Office is unable to process, will be subject to a late fee.

When paying by mail, the following methods of payment are accepted:

  • Cashier's Check
  • Money Order
  • Personal Check*

Paying in Person

The Student Financial Services Office windows are open from 8:15 am until 4:00 pm Monday through Friday. Please note that these hours are subject to change based on the university holiday schedule. Remember -- photo ID is required to access your student account.

When paying in person, the following methods of payment are accepted:

  • Cash
  • Credit Cards - VISA, Master Card, and Discover
  • Debit Card
  • Cashier's Check
  • Money Order
  • Personal Check *
  • Traveler's Check

*Troy University does not accept post-dated checks or checks where funds are not available. Check payments received for payment on prior semesters/terms are subject to funds verification before processing. This option is unavailable if we have received three or more returned checks on an account.

Paying on the Web

Payments on the Web are now available through Troy University Trojan Web Express. Students will need to log into Trojan Web Express using their Login ID and password; just click on "Make a payment" under "Financial Profile".

Payments can only be accepted for current charges on a student's account.

There is no charge for credit card payments or electronic check. Funds must be available at the time of payment.

When paying on the web, the following methods of payment are accepted:

  • VISA
  • MasterCard
  • Electronic Check

Applying Outside Agency (Scholarship, Grant, and Loan) Checks to your Account - Funds Held

Some grant, scholarship, and loan funds are sent to Troy University by check. These checks are either payable to the student only, to the student AND Troy University, or to Troy University only. All checks that include Troy University on the "Payee" line MUST be applied to the student's account. The student is responsible for ensuring that grant, scholarship or loan funds have been received at Troy University by August 1 for Fall, December 10th for Spring, or May 29th for Summer. Semester students be sure your 1/3 payment is covered or you could be de-registered. You may wish to pay and be reimbursed after the third party check arrives.

Miscellaneous Loans (MISC)
(Loan funds from a third party)

In most cases, students MUST sign for these checks and apply them to their account. Some checks are made payable directly to the university. Students will be notified if an over-payment occurs in these instances and when a refund will be available for them. For more information, please contact the Student Financial Services Office at (334) 670-3124.

The student is responsible for ensuring that MISC loan funds have been received at Troy University by the tuition due date for the current semester/term, and for applying the check to their account within the first 10 calendar days of the current semester/term. If funds are not applied, and/or there is a balance due after funds are applied, the account is subject to a late fee. A restriction will be placed on the students account until the balance is cleared. This hold will prevent the student from registering for future semester/terms, from receiving transcripts, and from receiving a diploma. Failure to pay the balance due may result in the account being referred to collections.

Troy University Grants and Scholarships including Foundation and Departmental Scholarships

Other grants or scholarships will be transmitted to the student's account electronically and do not require the student's signature for disbursement. These usually include grants or scholarships from Troy University. For more information, please contact the Student Financial Services Office at (334) 670-3124.

Private Outside Scholarships (Funds Held)
(Scholarships funds from an outside agency)

Checks should be sent directly to the Financial Aid Office (Please note on the check that these are scholarship funds):

Attention: Melissa Foran
Troy University Financial Aid Office
116 Adams Administration Building
Troy, AL 36082

Checks payable to "Troy University"

Please include all of the following information with the check:

  1. Student’s full name and Social Security Number or Troy University ID Number
  2. Total amount of the scholarship for the academic year
  3. Unless otherwise noted, checks in amounts $500 and below will be disbursed in their entirety in the fall semester. Checks in amounts of $501 or more will be divided into equal disbursements for fall and spring terms.

  4. Minimum number of credits
  5. A full-time undergraduate student maintains an enrollment of 12 credits minimum per semester. We will require full-time enrollment unless it is noted otherwise. Concurrent enrollment at another institution is not considered in the credit requirement. Therefore, it must be indicated if credits at another college, such as EOCC or CVCC, can to be included in the total credit requirement.

Disbursement Procedure

Funds should be received by August 1st for the fall semester and December 10th for the spring semester to allow time to verify the student’s enrollment and deposit the check into the student’s account to pay outstanding charges to the University. After all charges are paid, funds remaining are issued to the student. Therefore, an early receipt of the check is important.

Late charges for tuition begin to accrue to the student’s account at the end of the first day of classes.

These checks will be received by the Student Financial Aid Office and DO NOT require the student's signature before funds are applied to the student's account. For more information, please contact the Financial Aid Office at (334) 670-3185. The student is responsible for ensuring that scholarship funds have been received at Troy University by the tuition due date for the current semester/term.

Students are responsible for applying the POS check to their account within the first 10 calendar days of the current semester/term. If funds are not applied, and/or there is a balance due after funds are applied, the account is subject to a late fee. A restriction will be placed on the students account until the balance is cleared. This hold will prevent the student from registering for future semesters/terms, from receiving transcripts, and from receiving a diplomas. Failure to pay the balance due may result in the account being referred to collections.

Returned Checks

A service fee will be charged for any check not honored by a bank (for any reason) and returned unpaid to Troy University. If the returned check was for tuition and charges are still outstanding after the tuition due date, a late fee will also be assessed to the student's account. A HOLD will be placed on the students account until the returned check and fee is cleared. This hold will prevent the student from registering for future semesters/terms, from receiving transcripts, and from receiving a diploma. Failure to pay the balance due from a returned check may result in the account being referred to collections.

Balances resulting from returned check(s) may be paid with the following:

  • Cash (In-person only, small bills appreciated)
  • Cashier's Check
  • Money Order
  • Traveler's Check (In-person only)

If Troy University has had three or more returned checks on an account, further check writing privileges at Troy University will be revoked for the student's account, after which, we will accept only verified funds on the account.

Please contact that Student Financial Services Office at (334) 670-3124 for any questions.

Past Due Accounts

Failure to pay in full all tuition and other fees for any semester/term (or session) will result in a HOLD being placed on the account. Students will be restricted from registering for future semesters/terms, from receiving a transcript or diploma, and from the use of university facilities such as the library or health center.

Delinquent accounts may be referred to a commercial collection agency and may be reported to national credit bureaus. All costs, expenses and fees (including, but not limited to attorney fees, court costs, and other out-of-pocket expenses) incurred by the University in collecting or attempting to collect a past-due account are the responsibility of the student, and shall be charged to the student's account. Please contact the Student Financial Services Office immediately to resolve any past due account at (334) 670-3124.

HOLDS

HOLDS will be placed on student accounts by the Student Financial Services Office, if a balance remains after the tuition due date for the current semester/term, or if Troy University has received a returned check on the account. Students will be restricted from registering for future semester/terms, from receiving a transcript or diploma. For information on other university HOLDS, please contact the appropriate department(s).

Overpayment of Account (credit balance)

Credit balances created by financial aid, tuition adjustments, or overpayment will be remitted to the student. Financial aid and tuition refunds will be disbursed to Troy University students via the Trojan OneCard. With the new Trojan OneCard, refunds will be delivered in the manner the students choose – Easy Refund to the OneCard debit card, Electronic Funds Transfer to the student’s bank account or paper check. We are very excited about this opportunity to provide students a choice on how they wish to receive their refund. To learn more about Higher One go to http://www.HigherOne.com/. Even if you do not receive Financial Aid, you may be eligible to receive a refund from Troy University. For example, if you drop a class during the drop/add period, or if you withdraw, you might be eligible for a refund. Beginning March 2007 refunds will be issued to students via the Trojan OneCard.

Students who meet the following criteria will automatically have credits posted according to their choice:

  1. Have a credit balance for the current term
  2. Have no other balances due to the University
  3. If a financial aid recipient, be registered for the credit hours required for your financial aid package

Students with any of the above situations will either 1) need to contact Student Financial Services for resolution, or 2) have appropriate checks issued after review and approval (minimum 5 day delay).

Refunds from Grants and/or Scholarships: Some grant and scholarship monies, are sent to the Student Financial Services Office in check form. You will have to come to the Student Financial Services Office windows or check with your site to endorse these checks to either receive the funds or deposit them to your student account. Checks will not be available for signing until after the first day of class for the current semester/term. If grant funds need to be applied to the student's account to cover tuition an/or board charges, the student is responsible for promptly applying these funds to their student account. Failure to do say may result in a late fee being applied to the student's account, per university policy. After a Grant check has been applied, any credit on an account will be refunded back to the student per the usual refund policy.

Resolution of Prior Balances

To resolve a prior semester/term balance, please contact the Student Financial Services Office at (334) 670-3124 and ask for a Cashier.

Failure to pay in full all tuition and other fees for any semester/term (or session) will result in a HOLD being placed on the account. Students will be restricted from registering for future semesters/terms, and from receiving a transcript or diploma.

Delinquent accounts may be referred to a commercial collection agency and may be reported to national credit bureaus. All costs, expenses and fees (including, but not limited to attorney fees, court costs, and other out-of-pocket expenses) incurred by the University in collecting or attempting to collect a past-due account are the responsibility of the student, and shall be charged to the student's account. Please contact a Cashier at the Student Financial Services Office immediately to resolve any past due account at (334) 670-3124.

Third Party Billing or Sponsor Accounts

Some students have tuition payment arrangements through their employers or other third parties, such as ROTC or a company employer. As a rule of thumb, sponsors agree to be responsible for tuition charges only, not fees or other charges.

Information for Sponsors

Please submit a voucher, or letter of credit indicating which student you are sponsoring. The voucher should be typed on the sponsor's letterhead and include the following information:

  • the name of the student being sponsored, including SSN/ID #,
  • the type of coverage (ie: tuition, lab fees, matriculation fee, "incidental fees", etc.)
  • duration of coverage (years, semesters/terms, until graduation, etc.), and
  • a billing address.

Mail your voucher to:

Troy University
Student Financial Services Office
Attn: Third Party Billing
155 Adams Administration Building
Troy, AL 36082

Vouchers should be received at Troy University by August 1 for Fall, December 10th for Spring, or May 29th for Summer

Information for Students

Students should verify their payment arrangement with their sponsor. If the sponsor has agreed to be billed directly, they (the sponsor) should submit a voucher, letter of credit, or other form of authorization to Troy University by the tuition due date for the semester/term(s) being sponsored. The voucher should be typed on the sponsor's letterhead and include the following information:

  • the name of the student being sponsored, including SSN/ID #,
  • the type of coverage (ie: tuition, lab fees, matriculation fee, "incidental fees", etc.)
  • duration of coverage (years, semesters/terms, until graduation, etc.), and
  • a billing address.

The Student Financial Services Office will submit a bill directly to the sponsor after the published add/drop date for the semester/term, and then credit the student's account for that amount. Students can check their account on Trojan Web Express and print for their records. The statement will reflect a balance due until such time as the billing process is complete.

Note: If the sponsor is not paying the full balance on the account, the student is responsible for paying the difference to Troy University by the tuition due date for the current semester/term. If a student has financial aid over and above the tuition charges covered by a sponsor, the student must request their refund check from the Student Financial Services Office in the usual manner. For more information, please contact the Student Financial Services Office.

Withdrawal for Non-Payment or How Semester Students' Schedules are Cancelled

  • Troy no longer de-registers students when for missing a payment date. Instead students are not allowed to register for the next term/semester until their unpaid balance is paid.

    Please note that if you have additional charges during the drop/add period such as a Student Health Clinic charge or the application of book voucher charges after a refund has been generated, those in combination with other charges could result in your owing a balance.

    You should never count on being automatically withdrawn for non-payment.

  • Financial aid that has been processed and awarded will count toward the one-third payment. Students, who are awaiting a financial aid award, that is, financial aid is in process, will be required to pay one-third of their related charges. If you have not received an award letter by August 1 for Fall, December 10th for Spring, or May 29th for Summer, you should make arrangements to pay the first one-third on your own.

  • If you have a sponsor paying funds toward your account or a private scholarship you will be bringing to the institution, those funds must be here by August 1 for Fall, December 10th for Spring, or May 29th for Summer to count towards the one-third. If your signature is required before the scholarship, is paid to your account, it will not count toward the one-third until it is signed; it would be better to pay the one-third and be reimbursed by the credit balance, once the scholarship is processed.

  • When you register for classes, you assume the responsibility for all actions related to your enrollment. That is, should you decide to withdraw or not attend classes, the burden is on you to notify the university of your decision. Registration for classes indicates your intent to use our educational services. We will act accordingly to facilitate that action. Notify the Records Office, in writing, within the first week of registration of your decision to withdraw to avoid paying full semester charges and/or having your financial aid cancelled. You should not count on being automatically withdrawn for non-payment to relieve you of your responsibility to withdraw.
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