Physical Plant—Maintenance Priorities
Standard Importance Levels for Work Requests
Work Requests are entered into the work management system based on priority in order to appropriately assign resources. The following are the priorities assigned with a description of each.
Routine (R) Used to designate a common work request. Most work requests will fit into this category and are completed on a first-come, first-served basis. As soon as resources are available, the work will be completed.
Examples: Change light bulbs; Fix leaky faucet; etc.
Urgent (U) Used to designate time-sensitive work or work which may affect the life and/or safety of University patrons. These requests are placed in front of any other request and resources are directed to take necessary action to complete the request.
Examples: Electrical wires are sparking; Toilet overflowing with water on the floor; etc.
Special (S) Used to designate routine work orders generated by Physical Plant staff.
Examples: Clean wood walls in Executive Board Room before meeting on Tuesday.
Projects (P) Used to designate work requests that are to be performed in conjunction with a project. Special scheduling is required to make sure the project continues as planned. Also includes requests that fit the definition of a project, but will be performed by in-house staff.
Examples: Hook up a sink after a new cabinet installation; Install light fixture purchased by project.
