Student Financial Services
Student Information
Payment of Registration Expenses:
The payment of charges for tuition, fees, room, and board is part of the registration process. Troy University encourages full payment of all tuition and related fees by the last day of the regular registration period for the current semester or term. Payment of fees may be made on-line using Trojan Web Express or at the office of the Student Financial Services. Troy University accepts Electronic Check, Visa, MasterCard, Discover, money order, paper check, and cash.
Payment Plan:
Troy University offers a tuition and fees payment plan which helps in budgeting college costs but requires financial planning by students and their families. Students are required to pay all previous term balances and one-third of all semester charges by the last day of regular registration for the current semester or term in order for registration to be completed. Students with an account balance after the first payment due date will be assessed a $25.00 payment plan fee. To meet the one-third requirement, students may apply the following:
- Awarded institutional scholarship
- Awarded financial aid
- Payment by Electronic check, paper check, money order, cash, or credit card
The remaining semester balance may be paid in two installments. Failure to pay the entire balance of tuition and fees by the third payment date will result in a late fee of $50.00. Also, failure to satisfy financial obligations to the University will result in having a restriction placed on future class registrations, possibly having the account assigned to a collection agency, and non-release of transcripts. The essential ingredient for a successful registration is for students to plan early. Payment of Account Summary:
At least 1/3 of all tuition, fees, and charges are payable by the last day of regular registration. If 1/3 payment is not paid by the last day of regular registration, a student must re-register during late registration. When a student registers during the late registration period, at least 1/3 of all tuition, fees, and charges are due at the time of late registration. The remaining balance will be required in two payments due approximately one month apart. Failure to pay all charges by the third and final payment date will result in a late payment fee. Registration is not complete until all previous term balances plus 1/3 payment of tuition, fees, and charges or satisfactory arrangements through approved scholarships, financial aid, etc. have been made.
It is the responsibility of the students to pay their account balance by the established payment due dates.
Clearance of Obligations:
All financial or other obligations to the University must be cleared prior to the end of each semester or term. An outstanding balance for a prior semester or term must be paid before the student will be allowed to register for subsequent semesters or terms. Transcripts will not be issued if financial obligations have not been satisfied. Failure to meet financial obligations to the University could subject the student to additional late payment charges, as well as collection cost.
Miscellaneous Expenses:
In addition to registration expenses, miscellaneous expenses may be incurred by students. These charges are payable when incurred.
Offset of Funds:
If there is an outstanding account balance, and the University has in its possession any funds payable to the student, the University reserves the right to withhold funds necessary to pay the outstanding balance and cover any collection costs incurred. Once accounts are paid, any remaining balance will be refunded to the student.
Change in Regulations or Expenses:
All financial regulations, fees, or charges are subject to change as conditions warrant.
Student Bank Loans:
Student bank loans are disbursed each semester or term. Most bank loans are disbursed electronically. Loan disbursement information is not given over the telephone; inquiry must be made in person. Students may reference their promissory note for loan disbursement dates to determine when to expect loan proceeds.
All loan applicants are required to participate in an entrance interview on the web at www.kheaa.com concerning their financial obligation as recipients of loan funds.
Funds Held:
Troy University acts as an agent holding miscellaneous scholarship funds from donors to be applied to the accounts of students. All transactions relating to a funds-held account must take place at the office of Student Financial Services.
Click Card
Student Refunds:
Each registered TROY student will receive a Trojan OneCard. The Trojan OneCard will be mailed to the student, using the address on file with the University. To receive any refunds from the University, a student must activate his or her Trojan OneCard. During card activation, the student will choose how to receive his or her refund money. Options available include having the student's refund:
1. Directly deposited to the student's Trojan OneCard OneAccount
(1day or less)
The OneAccount from Higher One is a fully functioning FDIC insured FREE CHECKING account that allows students to access their refunds quick and easy. The OneAccount has no minimum balance, no monthly fees, and free Internet banking features. With the OneAccount, students can use their Trojan OneCard to make purchases anywhere Debit MasterCard is accepted. Students will receive an e-mail when their refund has been directly deposited to their OneAccount. Students may view detail activity of their OneAccount by accessing their OneAccount statement online at www.TrojanOneCard.com.
2. Directly deposited (ACH) to a bank account of the student's choice
(2 - 3 business days)
If students choose to have their refund deposited to another bank account of their choice, the transfer may take 2-3 business days from the day the University releases the funds. In order to have a refund deposited to their bank, students must first activate their Trojan OneCard at www.TrojanOneCard.com. For this option, students will need to complete, print, and mail the third party form to the designated address. The third party form is available at www.TrojanOneCard.com
3. Paper Check mailed to the student's address
(5 - 7 business days)
Students may choose to receive their refund in the form of a paper check issued through Higher One.
The paper check will be sent to the student via regular mail and may take 5 - 7 business days from the
day the University releases the funds.
Regardless of how students choose to receive their funds, they still need to activate their Trojan OneCard and make a refund selection online at www.TrojanOneCard.com.
Withdrawals and Refunds:
Students officially withdrawing prior to the start of a term will not be held liable for fees (other than non-refundable fees). Students withdrawing during the first week of the semester or term will be charged a $50.00 withdrawal fee.
The liability for fees will not be excused for withdrawals effective after the first week of the semester or term except in cases where the withdrawals are caused by personal illness (statement from physician required) or military service (copy of activation orders required). A pro-rated reduction may be made in cases of personal illness and a full reduction for military service activation. Students having made prior payment will be refunded the amount paid less their liability after the withdrawal. Students suspended for disciplinary reasons are not eligible for refunds or reductions in liability. Refunds will be applied to any outstanding obligations and to any scholarship, grant, or loan received for the semester or term.
Students may encounter extenuating circumstances that warrant an exception to the refund policy.
In-State and Out-of-State Status:
In-state or out-of-state status concerns or questions should be directed to the office of Admissions/Enrollment Management.
Parking Decals:
Students who use campus parking are required to purchase parking decals.
E-Commerce System:
Troy University's E-Commerce system allows students to use the latest technology to complete business transactions with the University. Using the Web Advisor program, E-Commerce at TROY offers the following on-line features to students:
- The ability to pay tuition and various fees by using electronic check or credit card
- The ability to view a summary of account balances
To view this feature, visit Trojan Web Express at http://www.troy.edu/webexpress.htm.
