What does Student Financial Services do?

As a student enrolls, charges accumulate on his/her University Account maintained by Student Financial Services (Business Office).  Room rent, meal plans as well as other fees may be charged to a student's University Account.

The amount a student owes can change.  Dropping or adding a class can change the amount a student owes. Other charges such as Payment Plan Fee, Late Payment Fee, Health Center Charge, etc. can change the amount a student owes.

Student Financial Services cannot tell a student if he/she qualifies for Federal Financial Aid.  Student Financial Services does not award financial aid.  The Financial Aid Office awards Federal Financial Aid.  Student Financial Services applies awarded financial aid to student accounts.

A student's University (Business Office) Account balance is reduced by Student Financial Services processing Federal Financial Aid Credits, scholarships, other third party payments such as Alabama PACT and personal payments.

Questions concerning Alabama PACT, Military Tuition Assistance, as well as other third party educational assistance may be addressed to Student Financial Services.  Veterans Affairs questions should be directed to the Financial Aid Office.

Personal payments may be made on-line, U. S. mail, telephone or in person.  The University accepts payment in the form of electronic check, paper check, VISA, MasterCard, Discover, American Express, money order or cash.

The University has partnered with Higher One, Inc., a financial services company, to issue student refunds. The Trojan OneCard is used by the student to choose his/her delivery method preference. For more information go to www.troy.edu and www.TrojanOneCard.com.