Mission and Goal Special CEO Luncheon Manager/Supervisor Staff Location Register
Montgomery Hospitality Academy

Presented By Troy University Continuing Education and Outreach

Mission and Goal

Troy University's Continuing Education and Outreach, has partnered with the Montgomery Chamber of Commerce, with support by the City of Montgomery and the Montgomery County Commission, and with in-kind support from Leadership Montgomery to present this necessary program.  TROY has developed a multi-level Hospitality Academy for the greater Montgomery area. 

The mission of the academy is to improve the hospitality service and customer experience of tourists and locals and provide service consistency within the hospitality industry. The goal is to increase the area's reputation as a friendly, knowledgeable, and service oriented destination; thus, creating a positive economic impact on the Montgomery area.

This initiative will provide professional development training for managers and staff.

Who Should Attend?

The Academy is targeted at managers and staff from hotels and other lodging, restaurants, bars, attractions and venues in Montgomery City and County. Anyone who serves the public in a hospitality role should consider attending. Good hospitality is what you make of it. The Montgomery Hospitality Academy will provide training on topics specific to the needs of the service provider.

Topics for the Management Academy range from managing the customer service function to changing the establishment's culture to being customer focused to setting accountability measures for staff performance, among other management techniques needed in the hospitality industry.  Topics for the Staff Academy will include responding to the tough customer, effective and critical interactions, managing the touch points of service, and solving the service dilemma. 

Special CEO Luncheon

A special, invitation only, luncheon is scheduled for May 9, 2018. This luncheon is designed for CEOs and General Managers and will present an overview of the Hospitality Academies and economic benefits to businesses. To RSVP for the luncheon, or for more information, email Stephen Woerner at swoerner@troy.edu

Academy Training Opportunities

Manager / Supervisor Academy

Designed for managers and supervisors, the Academy consists of three four-hour seminars. Training will focus on the ability to create, control, manage and direct staff members to create a positive, customer focused driven workplace. Managers and supervisors will learn the keys to managing through quality motivation, reigniting the quality of customer care they desire, and managing the customer touchpoints and journey. Through learning the skills needed to coach and increase overall productivity, managers and supervisors will have an opportunity to increase staff job satisfaction and reach goals and increase quality service for each customer. Upon successful completion of the Academy, Troy Continuing Education and Outreach will issue a graduation certificate. The registration fee is $137 per person which includes the three four-hour seminars plus materials.

Choose BUS 127A, afternoon sessions, or  BUS 127B, morning sessions

BUS 127A afternoon sessions

Date

Time

Class 1

Thursday, June 7

1:00 pm – 5:00 pm

Class 2

Thursday, June 14

1:00 pm – 5:00 pm

Class 3

Thursday, June 21

1:00 pm – 5:00 pm

BUS 127B morning sessions

Date

Time

Class 1

Tuesday, June 12

8:00 am – 12:00 pm

Class 2

Tuesday, June 19

8:00 am – 12:00 pm

Class 3

Tuesday, June 26

8:00 am – 12:00 pm

Staff Academy

Designed specifically for front-line staff personnel, this Staff Academy consists of three four-hour seminars. Attendees will learn to identify customers' needs, how to work as a team, and professional interpersonal skills. Topics include overall customer service, dealing with the tough customer, solving customer problems, managing the touchpoints for success, and fulfilling a high-quality service journey. Upon successful completion of the Academy, Troy Continuing Education and Outreach will issue a graduation certificate.  The registration fee is $137 per person which includes the three four-hour seminars plus materials.

Choose BUS 128A, afternoon sessions,  or  BUS128B, morning sessions

BUS 128A afternoon sessions

Date

Time

Class 1

Thursday, July 12

1:00 pm – 5:00 pm

Class 2

Thursday, July 19

1:00 pm – 5:00 pm

Class 3

Thursday, July 26

1:00 pm – 5:00 pm

BUS 128B morning sessions

Date

Time

Class 1

Tuesday, July 17

8:00 am – 12:00 pm

Class 2

Tuesday, July 24

8:00 am – 12:00 pm

Class 3

Tuesday, July 31

8:00 am – 12:00 pm

 

Location

All training will take place on the Troy University, Montgomery Campus, 231 Montgomery Street, Montgomery, Alabama. Classes will meet in Bartlett Hall, Room 205. Parking is available on campus next to Bartlett Hall.

Graduation Ceremony

Participants who successfully complete the academy will receive a certificate in a special ceremony on Thursday, August 9, 2018, 9:00 am. The graduation ceremony will be held in the Gold room in Whitley Hall.

Registration Details

To register for the Manager/Supervisor Academy, click here.  Once you click to register, the next page will be Trojan Web Express. On this page, click on Select Classes. Do not log in. Scroll down and choose BUS 127A or BUS 127B, Hospitality Academy Management.  Have a credit card ready.  If you prefer to register by telephone, call 334-983-0005.  Organizations requiring an invoice must call the Continuing Education and Outreach office for details.  

To register for the Staff Academy, click here.  Once you click to register, the next page will be Trojan Web Express. On this page, click on Select Classes. Do not log in. Scroll down and choose BUS 128A or BUS 128B, Hospitality Academy Staff. Have a credit card ready.  If you prefer to register by telephone, call 334-983-0005.  Organizations requiring an invoice must call the Continuing Education and Outreach office for details. 

Apply Now!