Contact Financial Aid | Troy University

Contact Us

Contact Us

For help and questions about FAFSA on the Web or adding Troy University to your FAFSA, please call 1-800-4-FED-AID.

Students and families may request single copies of the paper FAFSA on the Web Worksheet and paper FAFSA by calling 1-800-4-FED-AID.

You may reach Financial Aid at 1-800-414-5756 or if you would like to submit a Helpdesk ticket online go to the Helpdesk ( to submit. (If you have never filled out a Helpdesk request before, you must first create an account. For instructions on how to complete the request, please go to

School Code: 001047

Please list the Federal School Code number for Troy University (001047) regardless of the campus you plan to attend: Troy Dothan or Troy Montgomery or all other Troy University locations.

How to Contact Us:

Please contact Financial Aid at 1-800-414-5756.  If we are unable to resolve your question at this number, you will receive a return call from one of our counselors the following day. Frequent calls or e-mails regarding the receipt of a form can delay offers for you and others. If you send a form to us, please give us a week before inquiring. If you have a question about whether a form is received or verification, please contact the administrative staff. Forms are dated as they arrive but during peak periods it can take as long as a week before they are entered in the computer system.

Mail requested documentation to the Financial Aid Office at:

Troy University
134 Adams Administration Bldg.
Troy, AL 36082

We treat faxes just like mail; they are gathered twice a day and placed with mail for sorting to be entered into the system. We suggest you not fax us forms due to quality issues. After faxing students often have a confirmation that the fax was received at our fax machine but we have an unreadable document. Each day there are blank documents on the fax machine from the blank side of documents faxed to us as well as unreadable faxes.

The information below will allow you to contact the staff at specific locations.

Be sure to include your name, student ID number, and the semester or term including year with your inquiry.

Troy Campus, TROY Online, Phenix City Campus and TROY Service Centers

Questions about Forms, Process & Verification:

Forms are dated as they arrive but during peak periods it can take as long as a week before they are entered in the computer system.

Questions about Forms:

Policy & Service Questions:

Troy University Dothan

Questions about Forms, Loans, Verification, & Work Study:

Questions about VA benefits:

Policy & Service Questions:

Troy University Montgomery

Questions about Forms, Verification & Work Study:

Questions about VA benefits:

Questions about Policy and Services:

Troy University Phenix City VA Office

For questions about VA and financial aid:

VA System Contacts

Where is my refund?

The Financial Aid Office approves funds to be placed onto a student's account. Student Financial Services Office (Cashiers or A/R or Student Accounts) places the funds onto the student's account. The Student Accounts Office (Cashiers Office) puts credit balance refunds on your selected refund preference with BankMobile.

Dothan Financial Affairs Office:   (334) 983-6556, x1-210


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