Career Services

Self-assessment is the first step in the career planning process. TROY Career Services offers current students several on-line tools to help identify their interests, skills, personality, and values and strives to match them with the student's educational and career goals. The results of these assessments aid career staff in discussing students' potential majors and jobs. 

Major Exploration Fairs are held once a year and students are encouraged to meet faculty from every TROY major and minor and discuss with them careers related to their program. 

Proper presentation of initial documents used to apply for jobs are vital in making a good first impression with employers. TROY Career Services guides students in developing an effective resume, CV, cover letter, and portfolio. Our career services team also provides professional resume feedback. 

Our career services team offers face to face mock interview sessions as well as online video mock interviews. Students can access Big Interview online where career staff can review and provide feedback on recorded interview sessions. 

Students are taught to wear professional attire to interviews and provided with several opportunities to visit the Career Closet for gently used, free professional clothing items. 

For an in-depth study of values, interests, personality and skills and how those relate to specific careers, career classes are offered across a variety of platforms catering to all TROY students.   

Guide for Troy Trojans on finding their career path, making a good first impression and matching major selection with career. #TroyTrojansGetHired

Career-readiness is an essential part of the mission at Troy University where we strive to assist our students in the “discovery and exploration of knowledge and its application to life-long success.” Experiential learning, such as internships, in the workplace during students’ undergraduate experience is an effective way to set them on the path to career satisfaction and life-long success.

Internships are important experiential learning opportunities where students can experience the work force while evaluating their personal fit with their chosen career field. Troy University provides the opportunity for students to earn academic credit (upon approval by their advisor) through internship and practicum classes in the majority of all majors and programs. 

The National Association of Colleges and Employers estimates that students with paid internship experience are 20% more likely to receive a job offer upon graduation compared to their counterparts without the same experience. Beyond that incentive, students who participate in internships are more likely to develop greater levels of soft skills crucial to the workplace such as teamwork, critical thinking, problem solving, among others.

If you are interested in learning more about internships within your specific college or designated degree, let Career Services connect you to the right person.

Scholarships available:

Become a Visa Certified Dispute Resolution Professional

Visa is creating a world-class, role-based certification program that will help to establish your professional credibility and expand your career prospects. In support of this new certification program, Visa is proud to offer up to 500 scholarships in the United States to individuals who may not have the means through their employer but want to gain new skills and find new career opportunities as a Visa Certified Dispute Resolution Professional. Receiving a Visa scholarship is a significant recognition of your potential and a great first step in a new career as a payments professional.

Visa is currently opening scholarship classes to students who live in San Antonio, TX; St Petersburg, FL; and Columbus, GA. Additional cities will be targeted in coming months. Classes will take place beginning in late March 2021. An overview of the course is included below.

Why is Visa creating the Dispute Resolution Certification?

Visa’s new certification program was designed to meet the demands of a growing industry that needs trained and knowledgeable dispute resolution professionals
Visa is launching this certification to elevate the role, provide credibility for those who earn the credential, and help financial institutions and processors find qualified candidates when filling future positions

What are the benefits of becoming a Visa Certified Dispute Resolution Professional?

You’ll have the opportunity to become a key contributor in a dynamic, fast-growing field
You’ll have the ability to establish professional credibility and stature
Once hired, you’ll have the potential to become an important contributor, helping your employer reduce risk while improving efficiencies and business outcomes

What is involved in completing the certification?

The Visa Dispute Resolution Certification consists of three courses, self-study and two exams
A course runs four hours a day for a week; scholarship recipients are also provided with access to additional training covering basic information about the payments ecosystem
While each participant’s experience is unique, Visa anticipates that someone who is studying on a part-time basis will typically take at least three to six months to complete the certification including the time it will take to study for the exam

What skills should I possess in order to be successful?

While all employers have their own requirements, the following characteristics may be relevant to this role:Detail-oriented with good organizational skills and the ability to manage competing timeframes by prioritizing work flow
Ability to manage multiple tasks while working both independently and in a team environment
Ability to maintain confidentiality
Ability to handle complex phone conversations with clients while remaining calm and professional
Excellent written and verbal communication skills
Many employers indicate that a high school degree is required, and a college degree is advisable, as well as 3-5 years of work experience

What is the role of Visa’s local partner organizations?

Visa is working with our clients who are prospective employers for scholarship students. Visa is targeting geographic areas where clients have identified a potential need for entry-level dispute resolution professionals
In each geography, Visa partners with local non-profit and educational organizations who identify candidates for the scholarship program. Visa supports these non-profit partners in understanding the characteristics and background that will potentially lead to a successful candidate
By partnering with local organizations that have deep ties to the community, Visa assures a highly personalized experience and local expertise in identifying the best recipients for these scholarships

Course overviews

Visa Dispute Resolution: Beginner

This virtual, instructor-led course is designed to give you a thorough introduction to the field of disputes. The course introduces you to the rules and requirements related to the four key dispute resolution categories: fraud, authorization, processing errors and consumer disputes. This course is designed to prepare students for entry-level dispute resolution positions. There is no exam at the conclusion of this section of study.

Scholarship students are offered Beginner Payment Landscape training, which is a self-guided pre-requisite before enrolling in the Beginner Dispute Resolution course. Beginner Payment Landscape is a self-guided course; the Beginner Dispute Resolution class is an online, instructor-led course which takes approximately 3 hours a day for four days. Most classes take place after working hours.

Visa Dispute Resolution: Intermediate

This virtual, instructor-led course is designed to help you interpret and better understand the rules and requirements related to the four key dispute resolution categories: fraud, authorization, processing errors and consumer disputes. Using practical examples, case studies and interactive activities, you will learn when each condition applies, the timeframe for processing a dispute, and best practices for issuers and acquirers.

For those pursuing the Visa Dispute Resolution Certification, this course coupled with self-guided study can help you prepare to take the Visa Dispute Resolution Intermediate exam.

Visa Dispute Resolution: Advanced

Take your disputes experience to the next level. Becoming proficient as a dispute analyst and managing the complexity of the dispute resolution process take a deeper level of understanding of the rules and requirements. During this virtual, instructor-led course, you’ll take a closer look at some of the challenging dispute resolution cases facing senior dispute analysts and managers. You’ll also practice and gain confidence in your case evaluation skills, share experiences with your peers, discover best practices and make final rulings in accordance with Visa rules.

For those pursuing the Visa Dispute Resolution Certification, this course can help you prepare to take the Visa Dispute Resolution Advanced exam.

Submit Interest Form Here (No Obligation Required)