As a regionally accredited public college that participates in federal financial aid programs, Troy University works to ensure that it provides students with accurate and complete regulatory information. This includes documenting compliance with the state laws in any states where educational programming is offered as required by the U.S. Department of Education's program Integrity Rules. Not all states require state specific authorizations and the activities that require authorization vary from state to state. Please direct any questions related to state authorizations to the Coordinator of Academic Support and State Authorizations, Jeanell Sikes.
Disclosures and Student Complaints
Important Note for Prospective Students
If you are considering an online program that leads to a professional license in a state other than Alabama, it is highly recommended that you contact the appropriate licensing agency in your state to seek information and additional guidance before beginning the program. For licensing board contact information, licensure requirements and program approval status, please see below.
Students who enroll in a Troy University course who have a complaint about a course or experience should follow Troy University’s complaint policy at https://trojan.troy.edu/students/documents/TROY-Student-Complaint-Policy-and-Form.pdf. If a student located in a State Authorization Reciprocity Agreements (SARA) state (http://nc-sara.org/) has a complaint about Troy University, complaints must first go through the complaint policy referenced above. If a student is not satisfied with the outcome of that process, a complaint involving allegations of fraudulent activity, including the provision of false or misleading information, may be brought to the Alabama Portal Authority (http://www.ache.state.al.us/Content/Departments/NRI/federal-reg.pdf). The SARA portal entity in the state where the student is located will be notified that the complaint was received and may assist as needed. Resolution of the complaint by the SARA portal entity in the institution's home state is final.
Examples of types of student complaints that may be brought to a SARA portal entity include, but are not limited to, complaints regarding accuracy of job placement data, tuition or fee information, accreditation, whether a program meets licensure requirements or course transfer information. Grade appeals and student conduct appeals are not allowed under SARA.
Troy University provides global access to its online degree programs. While we carefully track issues related to international authorization and licensure, it is a student’s responsibility to understand requirements related to whether an online degree will be recognized in a country other than the United States or how the collection of student data may be used in another country. Some countries may not formally recognize foreign online degrees, which may have implications for students who later seek to enroll in other educational programs or for those who seek employment with that country’s government or other employers requiring specific credentials.
International students considering an academic program that leads to a professional license should first confirm with the appropriate professional licensing board in their country of residence or the country where they intend to work as to whether a Troy University online degree will be recognized when seeking licensure or certification.
State Contact Information for Grievances
Alabama students (and those in the states listed below that have reciprocity with Alabama) who have not reached a satisfactory resolution upon completion of the institutional grievance process may file a complaint with the Alabama Commission on Higher Education.
Alabama Commission on Higher Education:
Troy University is authorized for operation as a postsecondary educational institution by the Alabama Commission on Higher Education. Click on the State Authorization link.
Troy University is authorized for operation as a postsecondary educational institution by the Florida Commission on Higher Education. Click on the Commission for Higher Education.
Troy University is authorized for operation as a postsecondary educational institution by the University of North Carolina System.
Troy University is a participating member in the State Authorization Reciprocity Agreement (SARA). SARA is an agreement among member states, districts and territories that establishes comparable national standards for interstate offering of postsecondary distance education courses and programs. SARA is overseen by the National Council for State Authorization Reciprocity Agreements (NC-SARA) and administered by four regional education compacts. For the State of Alabama, this is the Southern Regional Education Board (SREB).
Once a state has joined SARA, and then subsequently approves a school or college as a participating institution, a university may offer distance education to students residing in SARA participating states. Approved institutions will have no restrictions on advertising, marketing, program offerings and minimal restrictions on clinical practice and internships (no greater than 10 students at one location).
The following states are SARA Authorized for Troy University:
Alaska, Arizona, Arkansas, Colorado, Connecticut, Delaware, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Dakota, Utah, Vermont, Washington, West Virginia, Wisconsin and Wyoming
For a list of Alabama approved institutions, see: http://www.nc-sara.org/states/AL.
For a list of currently approved institutions and participating states, see: http://www.nc-sara.org/sara-states-institutions.
Additional measures are required for students that currently reside in a state not participating in SARA. If you are a student who currently resides in a state not listed and would like to take a class at Troy University, please contact the Coordinator of Academic Support and State Authorizations, Jeanell Sikes.
We are also currently investigating any additional state-by-state considerations for programs that include licensure, practicums and internships that may affect the ability to serve students in certain states for particular programs. If you have any questions about your eligibility for a program that includes licensure, practicum or internship, please contact the Coordinator of Academic Support and State Authorizations, Jeanell Sikes.