Student Complaints

Contact Information for Student Complaint by State

The following contact information may be used to register a complaint against Troy University. Be advised that most states will require a student to have attempted to resolve any complaints through the University’s complaint process prior to contacting a state agency to request its intervention.

Student Complaint Policy

Alabama

Alabama Commission on Higher Education
P. O. Box 302000
Montgomery, AL 36130-2000
Website

Alaska

Alaska Commission on Postsecondary Education
P.O. Box 110505
Juneau, AK 99811-0505
Website

Arizona

Arizona State Board for Private Postsecondary Education
1400 W. Washington Street, Room 260
Phoenix, AZ 85007
Website

Arkansas

Arkansas Department of Higher Education
114 E. Capitol Avenue
Little Rock, AR 72201
Website

California

California Bureau for Private Postsecondary Education
P.O. Box 980818
West Sacramento, CA 95798-0818
Website

Colorado

Colorado Department of Higher Education
1560 Broadway, Suite 1600
Denver, CO 80202
Website

Connecticut

Connecticut Department of Higher Education
61 Woodland Street
Hartford, CT 06105-2326
EMAIL

District of Columbia

Office of the State Superintendent of Education - Education Licensure Commission
810 First Street, NE, 9th Floor
Washington, DC 20002
Website

Delaware

Delaware Department of Education
Carvel State Office Building, 5th Floor
Wilmington, DE 19801-3509
Email

Florida

Florida State Board of Education
325 West Gaines Street, Suite 1414
Tallahassee, FL 32399-0400
Email

Georgia

Georgia Nonpublic Postsecondary Education Commission
2082 East Exchange Place
Tucker, GA 30084
770-414-3300
Website

Policy

Hawaii

State of Hawaii Consumer Complaint Department
235 South Beretania Street, Room 801
Honolulu, HI 96813-2419
Website

Idaho

Idaho State Board of Education
State Coordinator for Private Colleges and Proprietary Schools
ATTN: Harvey W. Lyter III, MBA
650 West State Street
P.O. Box 83720
Boise, ID 83720-0037
EmailWebsite

Illinois

Illinois Board of Higher Education
431 East Adams, 2nd Floor
Springfield, IL 62701-1404
Institutional Complaint Hotline: (217) 557-7359
EmailWebsite

Indiana

Indiana Commission for Proprietary Education
101 West Ohio Street, Suite 670
Indianapolis, IN 46204-1984
Website

Iowa

Iowa Student Aid Commission
603 East 12th Street, 5th Floor
Des Moines, IA 50319
Email

Kansas

Kansas Board of Regents
1000 SW Jackson, Suite 520
Topeka, KS 66612-1368
Website

Kentucky

Kentucky Council on Postsecondary Education
1024 Capital Center Drive, Suite 320
Frankfort, KY 40601
Website

Louisiana

Louisiana Board of Regents
1201 North Third Street, Suite 6-200
P.O. Box 3677
Baton Rouge, LA 70821-3677
Website

Maine

Maine Department of Education Complaint Investigator
23 State House Station
Augusta, ME 04333-0023
Website

Maryland

Troy University is subject to investigation of complaints by the Office of the Attorney General or the Maryland Higher Education Commission.

Complaints should be directed to:

Maryland Attorney General
Consumer Protection Division
200 St. Paul St.
Baltimore, MD 21202
410-528-8662/888/743/0823 (toll free)

Or

Maryland Higher Education Commission
Associate Director for Private Career Schools Planning and Academic Affairs
Maryland Higher Education Commission
6 N. Liberty Street, 10th Floor
Baltimore, MD 21201
Website

Massachusetts

Massachusetts Department of Higher Education
One Ashburton Place, Room 1401
Boston, MA 02108
Website

Michigan

Michigan Department of Labor & Growth
Victor Office Center, 3rd Floor
201 North Washington Square
Lansing, MI 48913
Website

Minnesota

Minnesota Office of Higher Education
1450 Energy Park Drive, Suite 350
St. Paul, MN 55108
Website

Mississippi

Mississippi Commission on College Accreditation
3825 Ridgewood Road, Jackson, MS
39211-6453
Website

Missouri 

Missouri Department of Higher Education
205 Jefferson Street
P.O. Box 1469
Jefferson City, MO 65102-1469
EmailWebsite

Montana 

Montana University System
Montana Board of Regents
2500 Broadway Street
P.O. Box 203201
Helena, MT 59620-3201
EmailWebsite

Nebraska

Nebraska Coordinating Commission for Postsecondary Education
P.O. Box 95005
Lincoln, NE 68509-5005
Consumer Protection Hotline: (800) 727-6432
Website

Nevada

Nevada Commission on Postsecondary Education
3663 East Sunset Road, Suite 202
Las Vegas, NV 89120
Website

New Hampshire

New Hampshire Postsecondary Commission Coordinator, Dispute Resolution, and Constituent Complaints
101 Pleasant Street
Concord, NH 03301-3494
Website

New Jersey

New Jersey Commission on Higher Education
P.O. Box 542
Trenton, NJ 08625
EmailWebsite

New Mexico

In accordance with the new Federal Program Integrity rules effective July 1, 2011, the New Mexico Higher Education Department (NMHED) will review complaints regarding public and private postsecondary institutions in New Mexico as well as New Mexico resident students attending out-of-state institutions.

NMHED will receive complaints that were unable to be resolved through the institution's internal complaint process. Generally, in order to file a complaint with NMHED, you must have already filed with and received a response from the institution which you are complaining against. If you have legitimate reasons preventing you from filing a complaint with the institution, you must provide supporting documentation to that regard.

New Mexico Higher Education Department
2048 Galisteo Street
Santa Fe, NM 87505-2100
Website

New York

New York Office of College and University
Evaluation New York State Education Department
5 North Mezzanine
Albany, NY 12234
Website

North Carolina

North Carolina Post-Secondary Education Complaints
140 Friday Center Drive
Chapel Hill, NC 27517
Website

North Dakota

North Dakota Department of Career and Technical Education
State Capital, 14th Floor
600 East Boulevard Avenue
Department 270
Bismarck, ND 58505-0610
EmailWebsite

North Dakota University System
Website

Ohio

The Ohio Board of Regents
Website

Ohio State Board of Career Colleges and Schools
Website 

Oklahoma

Oklahoma State Regents for Higher Education
655 Research Parkway, Suite 200
Oklahoma City, OK 73104
Website

Oregon

Office of Degree Authorization
1500 Valley River Drive
Suite 100
Eugene, OR 97401
Oregon Complaint Procedures Document:
Website

Pennsylvania

Pennsylvania Department of Education
333 Market Street
Harrisburg, PA 17126
Website 

Rhode Island

RI Office of the Postsecondary Commissioner
560 Jefferson Boulevard, Suite 200
Warwick, RI 02886
Phone: 401-736-1100
Website

South Carolina

South Carolina Commission on Higher Education
1122 Lady Street, Suite 300
Columbia, SC 29201
Website

South Dakota

South Dakota Attorney General
Website 

Tennessee

Tennessee Higher Education Commission
404 James Robertson Parkway Suite 1900
Nashville, TN 37243
Website 

Texas

Texas Higher Education Coordinating Board
1200 East Anderson Lane
Austin, TX 78752
EmailEmail

Utah

Utah Division of Consumer Protection
P.O. box 146704
Salt Lake City, UT 84114-6704
Website

Vermont

Vermont State Board of Education
120 State Street
Montpelier, VT 05620-2501
Website

Virginia

State Council of Higher Education for Virginia
James Monroe Building, 101 North Fourteenth Street
Richmond, VA 23219
Website 

Washington

Washington Student Achievement Council
P.O. Box 43430
Olympia, WA 98504-3430
Website

Washington Workforce Training and Educational Coordinating Board
Website

West Virginia

West Virginia Higher Education Policy Commission
1018 Kanawha Boulevard East
Suite 700
Charleston, WV 25301
EmailWebsite

Wisconsin

Wisconsin Educational Approval Board
30 West Mifflin Street, 9th Floor
Madison, WI 53708-8696
Website

Wyoming

Wyoming Department of Education
2300 Capital Avenue Northeast
Hathaway Building, 2nd Floor
Cheyenne, WY 82002-0050
Website