The Office of Marketing and Communications is the voice of Troy University. Our team connects students, faculty, staff and alumni through marketing strategies, campaigns and brand management. Here, you'll find the tools, brand assets, and publications that share our unique story with the broader Trojan community.
We're ushering in a new chapter that stays true to our roots while looking boldly
ahead. All Ways Real. Always TROY. captures the strength, spirit and determination
that define our community today and for generations to come.
If you would like to submit a helpdesk ticket online please follow the instructions below:
1. Visit our help desk page and click “Submit a Ticket.”
2. Ensure your name is under “Requestor.”
3. Under “Urgency,” select a timeframe based on when you will need the materials in hand. When selecting the type of “Urgency,” please consider that creating NEW materials could take two to four weeks, including the time required for the Marketing office's approval process and your revisions.
4. Under “Request Type” you will select between the following:
5. Under “Description,” please provide as many details as possible, including whether you will require copy or will provide copy for us.
6. When you reach the attachment section, include any previously referenced documents and any attachments that illustrate the preferred look or feel you would like for your request (if any).
7. Finally, select a due date. This date should be the latest you need to have the final project in hand and should align with your “Urgency.” Again, please keep in mind the time required to create and revise your request.
8. Once your ticket is submitted, a staff member will contact you within one to three business days to confirm your request via the ticketing system (email) or phone.
9. Your ticket will then be assigned to the appropriate staff member for creation.
10. Remember to check your email regularly, as updates on your request will be communicated through the ticketing system (email).
If you would like to submit a helpdesk ticket online please follow the instructions below:
1. Visit our help desk page and click “Submit a Ticket.”
2. Ensure your name is under “Requestor.”
3. Under “Urgency,” select a timeframe based on when you will need the materials in hand. When selecting the type of “Urgency,” please consider that anything of emergency urgency needs to be attended to ASAP, high urgency will be needed in 10 or less business days, medium urgency would be needed in less than 2-6 weeks, and low urgency would be needed in 6+ weeks.
4. Under “Phone number," please add the number that best contacts you. If we cannot reach you via the ticketing system, you may receive a call for more information.
5. When you select "Date Needed", this date should be the latest you need to have the final project in hand and should align with your “Urgency.”
6. Under “Description,” please provide as many details as possible.
7. Once your ticket is submitted, a staff member will contact you within one to three business days to confirm your request via the ticketing system (email) or phone.
8. Please remember to check your email regularly, as updates on your request will be communicated through the ticketing system (email).
If have any specific questions, please reach out to your rep or email Matt Clower at mclower@troy.edu for more information.