Student Information | Troy University

Student Information

Student Information

Payment of Registration Expenses

The payment of charges for tuition, fees, room, and board is part of the registration process. Troy University encourages full payment of all tuition and related fees by the payment due in full date. Payment of fees may be made on-line using Self-Service or at the office of the Student Financial Services. Troy University accepts Visa, MasterCard, Discover, American Express, money order, paper check, and cash.

Payment Plan (Semester Only)

Students with an account balance after the payment due in full date will be automatically enrolled in the payment plan.  If the student is enrolled in the payment plan option, a $25.00 payment plan fee will be automatically added to their account balance. 

The remaining amount is owed by the payment due in full date. Payment dates are published on the academic calendar and on the SFS website.  The payment due date is approximately two weeks after school starts.  The payment plan due date is approximately eight weeks after school starts. The student should be prepared to pay any amount not covered by Financial Aid. Failure to pay the entire balance by the payment plan due date will result in a late fee of $50.00. Also, failure to satisfy financial obligations to the University will result in the student's restriction from future class registration, possibly having the account assigned to a collection agency, and non-release of transcripts.

For each account with a balance due, a reminder will be e-mailed to the student’s TROY e-mail address prior to the payment due dates.

A current semester or term debt must be paid-in-full before a student will be allowed to register during registration dates that fall before the final payment due date.

It is the responsibility of the students to pay their account balance by the established payment due dates, and their responsibility to inform parents or guardians of any balance owed. 

Dothan, Phenix City, Montgomery, TROY Online and Global Campuses (Terms)

There is no payment plan for term balances.  The term payment is due in full by the term payment due date.  The term payment due date is approximately the fourth week of class.  If a balance is due after the term payment due date, a $50 late payment fee will be assessed.

For each account with a balance due, a reminder will be e-mailed to the student’s TROY e-mail address prior to the payment due dates.

It is the responsibility of the students to pay their account balance by the established payment due dates, and their responsibility to inform parents or guardians of any balance owed. 

Billing

A statement will be emailed to students approximately 15 days prior to the first payment due date for those students who pre-registered for classes. Subsequent payment reminders will be sent to students by e-mail. Billing inquiries should be directed to the office of Student Financial Services.

Troy Campus Mandatory Dining Dollars Plan

Cost = $275.00 pre-tax; $301.13 w/tax

Troy Campus students not under a residential meal plan taking at least 9 undergraduate credit hours on the Troy campus will be required to purchase the Dining Dollars meal plan each semester. These dollars may be used at any Sodexo Dining Services’ locations on the Troy Campus including: Trojan Dining Hall, Trojan Food Court, Trojan Fitness Center Health Bar and Herb's Place (Trojan Village).  The Barnes & Noble Bookstore is not included.  Students taking less than 9 credit hours may also purchase this meal plan.

Effective with the Fall semester 2020, unused Dining Dollars shall carry forward from the Fall to Spring semester for use in the same academic year, provided the student purchases the Dining Dollars meal plan for the Spring semester.  For those students, a 5% carry forward fee will be deducted from the unused Fall Dining Dollars.  Dining Dollars are valid until the last day of the Spring semester and all unused dollars will be forfeited.

For any Troy campus student who will be off campus due to an internship, study abroad, or who is not taking any of their classes on the Troy campus, the student may file for exemption from the Dining Dollars requirement by completing the “Dining Dollars Exception Request” form.  This form must be completed by the student, signed off by the program coordinator and should be turned in at the Trojan ID Card Office located on the first floor of Adams Administration Building in the Cashier’s Office.

Dining Dollars Exception Request Form (PDF)

Troy Campus Commuter Plus Plan

Cost = $630.00 pre-tax; $689.85 w/tax

Commuter students at the Troy Campus have the option to upgrade to the Trojan Commuter Plus Plan from the Dining Dollars plan. This entitles the student to 28 meals/swipes in the Trojan Dining Hall and $350 Trojan Points.

To upgrade your Dining Dollars meal plan to the Commuter Plus Plan, come to the Trojan ID Card Office located on the first floor Administration Building to either drop off the completed Trojan Commuter Plus Plan Add Request Form or to fill out the form.  This upgrade can only be made during drop/add week.   Please note: This form must be completed each semester to purchase the Commuter Plus Plan.

The Trojan Points may be used at any Sodexo Dining Services’ locations on the Troy Campus including: Trojan Dining Hall, Trojan Food Court, Trojan Fitness Center Health Bar, Herb's Place (Trojan Village) and concession stands. The Barnes & Noble Bookstore is not included.

The Commuter Plus Plan is valid until the last day of each semester. Any unused swipes or Trojan Points are forfeited.

Trojan Commuter Meal Plan Plus Form (PDF)

Montgomery Campus Café Dollars

All students registering for a course at the Montgomery Campus, taking at undergraduate, graduate, doctoral or post-graduate credit hour(s) on campus will be charged $25 Montgomery Campus Café Dollars plan per term. These funds may be used at the Barnes & Noble Café on the Montgomery Campus to purchase food, drink and convenience items only.

These funds will be available on the day after the last date to add a course and must be utilized by the last day of the term, or any unused funds are forfeited.
There are no exceptions to this requirement.

Clearance of Obligations

All financial or other obligations to the University must be cleared prior to the end of each semester or term. An outstanding balance for a prior semester or term must be paid before the student will be allowed to register for subsequent semesters or terms. Transcripts will not be issued if financial obligations have not been satisfied. Failure to meet financial obligations to the University could subject the student to additional late payment charges. Delinquent student accounts may be reported to a credit bureau and referred to collection agencies or litigated. Students will agree to pay any and all costs associated with the collection of unpaid fees including any/all collection agency fees (33.33%), attorney fees, and/or court costs, if such be necessary.

Miscellaneous Expenses

In addition to registration expenses, miscellaneous expenses may be incurred by students. These charges are payable when incurred.

Offset of Funds

If there is an outstanding account balance, and the University has in its possession any funds payable to the student, the University reserves the right to withhold funds necessary to pay the outstanding balance and cover any collection costs incurred. Once accounts are paid, any remaining balance will be refunded to the student.

Change in Regulations or Expenses

All financial regulations, fees, or charges are subject to change as conditions warrant.

Student Bank Loans

Student bank loans are disbursed each semester or term. Most bank loans are disbursed electronically. Loan disbursement information is not given over the telephone; inquiry must be made in person. Students may reference their promissory note for loan disbursement dates to determine when to expect loan proceeds.
All loan applicants are required to participate in an entrance interview on the web at studentloans.gov concerning their financial obligation as recipients of loan funds.

Funds Held

Troy University acts as an agent holding miscellaneous scholarship funds from donors to be applied to the accounts of students. All transactions relating to a funds-held account must take place at the office of Student Financial Services.

Student Refunds

Troy University has partnered with BankMobile to disburse student refunds. Click here.

Drops, Withdrawals, and Refunds

Official Withdrawal from the University:

WITHDRAWAL refers to ending enrollment in all classes at Troy University.  A student may withdraw from the University on or prior to 65% completion of the length of the course. A student considering this action should first consult with his/her academic adviser then consult with the Records Department on proper procedure. It is the student’s responsibility to initiate and provide the information necessary to complete the withdrawal process. Any student who has pre-registered but does not wish to attend must notify the Registrar’s Office in person or in writing (certified mail suggested) on or before the last day of late registration (please see academic calendar for specific dates) to receive a full credit of tuition charged. Failure to assure this notification may result in academic and financial penalty.

Withdrawal Summary:

  • It is the student’s responsibility to withdraw officially from the university in accordance with university regulations.
  • The student is responsible for clearing any outstanding balance on his or her account before leaving the campus.
  • Students suspended from school for disciplinary reasons are not eligible for refunds or reductions in liability.
  • In the event of death or involuntary call to active military duty, no charges will be assessed, refund of full tuition will be granted.
  • Students officially withdrawing prior to the start of a term will not be held liable for tuition and fees (other than non-refundable fees).
  • Refunds will be applied to any outstanding obligations and to any scholarship, grant, or loan received for the semester or term.
  • Students may encounter extenuating circumstances that warrant an exception to the refund policy.

Dropping a Class:
DROP refers to the dropping of part but not the entire course schedule in a semester or term.

REFUND POLICY

Drop Policy:
If dropping a course at a Troy University – Alabama Campus Location:

  1. During the first week of the term/semester (Monday – Monday), the student owes 0% of charges.
  2. During the second week of the term/semester or anytime thereafter, the student owes 100% of tuition and fees, plus an additional drop fee will be assessed for each dropped class.
  3. No refund of charges will occur after the first week of class. For weekend classes, no reduction of charges will occur after the second-class meeting.

If dropping from a TROY Online course or an in-class course taught at a Global Campus Site:

  1. During the first week of the term, the student owes 0% of charges.
  2. During the second week of the term, the student owes 50% of charges.
  3. During the third week of the term or anytime thereafter, the student owes 100% of charges.

Withdrawal Policy

Withdrawal refers to the withdrawal from all classes at the University.

For Troy University – Alabama Campus Locations

Official withdrawal will result in 100% refund of charges for tuition and university fees through the first week of classes (seven calendar days from the start date of the term/semester).  No refund of these charges will occur after the first week of the semester/ term being date (Monday – Monday).  For weekend classes, no reduction of charges will occur after the second-class meeting. 

Please note:  a withdrawal fee will be assessed. 

For Troy Online and Troy Service Center Locations

  1. 100% refund for any withdrawal during the first week of classes
  2. 50% refund for withdrawal from the end of the first week of classes through the end of the second week of classes
  3. 0% refund for any withdrawal after the end of the second week of classes
  4. This policy includes distance learning and weekend classes.
  5. This policy does not apply to the State of Georgia and Pacific Region due to existing contractual agreements.

Special Notes on Refunds for Withdrawals:

  1. Students who withdrawal from the University may qualify for a refund if medical reasons can be documented and processed through the designated withdrawal official (DWO).
  2. Application fees and housing deposits are non-refundable fees.
  3. A student called for military service during the school term should consult with Student Financial Services or a VA Counselor, as applicable regarding refunds or fees before withdrawing.
  4. Room rent is non-refundable.
  5. Meal Plans may be canceled if a student withdraws from the university. The refund will be prorated on a weekly basis on the unused portion of the meal plan.  The meal plan must be paid for through the date the withdrawal is processed.

If a student does not meet his/her financial or other obligations, he/she will not be permitted to register for any subsequent terms.  The University will not issue official transcripts and the student will not receive a diploma, if graduating, until such obligations are met.

Delinquent student accounts may be reported to a credit bureau and referred to collection agencies for collection that will levy a 33 1/3% collection fee in addition to the debt or litigation.  All financial regulations, fees and charges are subject to change as conditions warrant.

Book charges are not reduced/forgiven for drops or withdrawals.  Please contact your campus’s Barnes & Noble Bookstore to inquiry about their return policy. 

Review the Academic Calendar at https://my.troy.edu/academics/calendar.html for the term/semester specific dates.

In-State and Out-of-State Status

In-state or out-of-state status concerns or questions should be directed to the office of Admissions/Enrollment Management.

Parking Decals

Students who use campus parking are required to purchase parking decals.

E-Commerce System

Troy University's E-Commerce system allows students to use the latest technology to complete business transactions with the University. Using the Self-Service program, E-Commerce at TROY offers the following on-line features to students:

  • The ability to pay tuition and various fees by using credit/debit card
  • The ability to view a summary and detail of account balances

To view this feature, visit Self-Service.

Sponsor Billing

Student Financial Services assists students with third-party sponsorships through sponsor billing.  Sponsored billing occurs when a tuition authorization is sent to Troy University, and the entity requires TROY to invoice them directly for all or part of a student’s educational expenses.  TROY extends a conditional credit to the student’s account prior to the University receiving funds from the third party.  The student’s credit is considered conditional at the time it is extended and until the University receives payment from the third party.  This conditional credit is usually extended to the student by the third or fourth week of class based on the tuition authorization given by the third-party.   

Third-Party Sponsorships includes:  PACT, FL PP, AL Vocational Rehab, Verizon, Ed Assist, Hospitals, AL GI Dependent Scholarship, Military Tuition Assistance, Veterans Affairs Benefits, Employer Tuition Assistance, etc.

Third-Party Vendor Information:

  • Upon receiving a third-party authorization, Student Financial Services will apply a conditional credit (conditional until the invoice is paid) on the student’s account around the third or fourth week of class.
  • Failure by third-parties to pay invoices may result in conditional credit no longer being extended to students. 
  • Third-Party Billing Authorizations must include:
    • The student’s name.
    • The student’s ID number and/or date of birth, last four of SSN.
    • Semester/Term dates you wish to sponsor (invoices are sent a semester/term at a time, not the full academic or calendar year).
    • Exactly what is the authorization intended to pay, i.e., tuition, books, fees, room, board/meal plan, etc.
    • A billing address to submit all invoices, and a contact representative should questions arise concerning billing.
  • Third-Party Billing Authorization must answer:
    • What sources other sources of assistance (if any) can the student receive without affecting their eligibility from the authorization funds, i.e. grants, loans, scholarships?
    • Is the authorization only paying for specific courses?  If so, list the course(s).
    • Is student entitled to funds if student drops courses and a refund is issued?
    • If funding exceeds charges, can the student receive the difference?
  • TROY will invoice all third-party vendors around 30 days after credit has been extended to the student.
  • The invoice payment is due within 30 days.

Student Third-Party Information:

  • Students must contact the Student Financial Services Department their first semester or every semester (if needed) at Troy to provide their third-party authorization and FERPA release (if required).
  • Upon receiving a third-party authorization, Student Financial Services will apply a conditional (conditional until the invoice is paid by the third party) credit on the student’s account around the third or fourth week of class.
  • Failure by third-parties to pay invoices may result in conditional credit no longer being extended to students. 
  • Students will be financially responsible for any charges that are not covered by the third party and/or financial aid by the payment due date.
  • Students whose third-party vendors fail to pay the student’s authorized charges within 90 days of being invoiced by the University will be subject to immediate reversal of their conditional credit, and the student will assume responsibility for payment of any due balance. 
  • Students who have not paid their portion (after scholarships and third-party sponsors) of their account are subject to a payment plan fee and/or late fee to be applied to their account.

 

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