Refunds
TROY Refunds
Important Update: New Refund Vendor – Dash Solutions
Beginning Fall 2026, Troy University has partnered with Dash Solutions (Dash) to deliver student refunds through Dash Digital, providing students with quick and convenient access to their student refunds.
How It Works
Notification
When your refund is available, you'll receive a secure personal link from noreply@dash.digital via email to your student email address and a text to the number on file.
Verify Information
Click the link and complete the requested verification steps to confirm your identity and securely access your funds.
Access Funds
Once verification is complete, your funds are ready to use right away.
Once You Access Your Funds
- Pay in stores with tap-to-pay by adding the card to your digital wallet
- Transfer some or all of your funds to your personal accounts, including:
- Venmo
- PayPal
- Debit card
- Bank Account
What to Expect
- Fast access to your student housing stipend
- Secure identity verification
- Multiple options for spending or transferring money
- No need to wait for a paper check to arrive in the mail
Dash provides students with a new, faster, and more convenient way to receive and access their student refunds.
TROY refunds will be delivered to Dash. Dash will then notify students through email and/or SMS (text message) regarding their refund and refund selection.
Dash provides fast, secure digital delivery, allowing students to receive their refunds quickly through its SpendIT SendIT digital payment service. Students can choose from several convenient ways to receive and use their refund, including:
- A digital Visa® prepaid card
- Apple Pay
- Google Pay
- Samsung Pay
- Transfer to a personal bank account
- Transfer to a debit card
- PayPal
- Venmo
Funds received through a mobile wallet or digital Visa prepaid card can be used immediately for online or in-person purchases. Students who prefer can also transfer their refund to an eligible external bank account or other supported payment method.
What You Need to Know
Once TROY initiates a refund, Dash will send you an email and/or text message with
a secure link to claim your refund and choose how you would like to receive it.
The email will include a link to TROY's Dash portal: troyuniversity.dash.digital
Dash offers several convenient refund options:
Spend It:
Receive your refund instantly on a digital Visa® prepaid card that is added to your
mobile wallet (Apple Pay, Google Pay, or Samsung Pay) for immediate tap-to-pay access.
Send It:
Choose from several electronic transfer options:
- ACH to an existing bank account
- Push-to-debit via Visa/Mastercard delivered in 30 seconds or less to associated bank account
- PayPal- US and International accounts
- Venmo
Troy University's refund processing timeline will not change. Refunds will continue to be issued according to the University's established refund schedule.
With BankMobile, students created an account and selected a permanent refund preference
before Troy University issued a refund.
With Dash, you will choose your preferred refund method each time a refund is sent
to you.
No. Because Dash Solutions is a different company, your BankMobile refund preferences will not transfer. You will need to select your preferred refund method each time you receive a refund notification from Dash.
No action is required at this time.
When you receive a refund notification from Dash:
- Follow the secure link to claim your refund.
- Select your preferred refund method.
- Do not delete the refund notification email until you have successfully claimed your refund.
- Do not forward or share your personal refund selection link with anyone.
Learn More About Dash Solutions 
Questions?
If you have questions about the new refund process, please contact:
Troy University
Student Financial Services
Phone: 334-670-3124
Phone: 1-800-414-5756
Email: billing@troy.edu
Thank you for your attention and cooperation as we transition to our new student refund
processing system.
2026-2027 Refund Dates
Expected Refund Disbursement to Dash Solutions
| Semester/Term | Refund Date |
|---|---|
| 26/FA & 26/T1 | August 26 |
| 26/T2 | October 28 |
| 27/SP & 27/T3 | January 27 |
| 27/T4 | April 7 |
| 27/SU & 27/T5 |
June 9 |
- Please note: Sponsorships usually credit the third or fourth week of the semester/term