TROY Refunds

Customers Bank

BankMobile Disbursements

Student refunds/ BankMobile

To receive any refunds from the University, a student must activate his or her refund preference with BankMobile.  

First, check the mail for your Refund Selection Kit, arriving in a bright green envelope. This will be sent to the address that you have on file with the University. Once it arrives, simply follow these steps to make your refund preference selection:

  • Visit
  • Enter your personal code (Found in your Refund Selection Kit)
  • Select how you’d like to receive your money

Your options for receiving your refunds are:

  • Electronic deposit to another account (ACH Transfer) – Once funds are released by the University to BankMobile, it typically takes 1-2 business days for the receiving bank to credit the money to your account.
  • Electronic deposit to a BankMobile Vibe account – If you open a BankMobile Vibe account (upon identity verification), money is deposited the same business day BankMobile receives funds from the University.

What kinds of money might I receive from TROY?

The most common type of money BankMobile disburses to students is funds left over from financial aid awards, loans or grants after tuition has been paid. Other types of money may include reimbursement for tuition overpayment or a dropped class.

Why am I getting a personal code?

You will use your personal code to make your refund selection at

How will I get a personal code?

Mail: Look out for the green envelope, your code will be sent to the address you have on file with Troy.
Email: BankMobile will send you an email with your code.
On Demand: Visit and click on the Need a Code? Link.
You may use any personal code assigned to you to make your refund preference selection.

How is my money delivered?

Delivery of refund money is a multi-step process. First, TROY draws funds from the respective loan and/or grant provider and applies it to your student account. Once this information is verified, it is sent to BankMobile.  Once the specific refund information is received, it is processed and disbursed according to your selection.

Can I change my preference for receiving money from TROY?

Yes.  Just log into and select “refund preferences” from the “Refund” menu option.  Once on the page, simply make your new selection and click “Update Preference” button to complete the process.  Be aware that your selection will only impact future money you receive from TROY.

How will I know when my money has been sent?

BankMobile will send you an email to the address you entered during setup.  You can also view the status online at

Will I automatically get sent a BankMobile Vibe debit card?

No.  If you select the BankMobile Vibe account when you make your refund preference, a Debit MasterCard will be sent to you and linked to your Vibe account.  BankMobile will send a temporary virtual Debit MasterCard to use until your physical card arrives in the mail.

What is the BankMobile Vibe account?

Designed exclusively with students in mind, BankMobile Vibe is a checking account that offers the power to bank anywhere, anytime.

Does the BankMobile Vibe checking account have a monthly services fee?

Yes. The BankMobile Vibe checking account has a $1.99 monthly service fee for all customers, however, you may avoid this fee by depositing a total of $300 or more during each statement cycle. For full details see our Fee Schedule and Terms and Conditions.

ATM Access

Allpoint provides you with the freedom to get your cash where you want, when you want, wherever you are without the ATM fees.  With over 55,000 ATMs in the Allpoint Network, your cash is never far away. Just look for the Allpoint logo or, better yet, use the locator tool at or the mobile app to locate the nearest Allpoint ATM.

What if I have additional questions?

Visit or get easy answers anytime by using our online FAQ database.

Looking for your Personal Code? Here's what to watch for.


Additional Information


Select a document below to learn more.

To view our institution's contract with BankMobile, a division of Customer Bank, click here.