How to Make a Payment

T-Roy at a Troy University football game


Payment Methods

Please send your payment to:

Troy University
Student Financial Services Office
155 Adams Administration Building
Troy, AL 36082

Please write your student name and  ID number on your payment. Payments not received by the tuition due date, or payments that the Student Financial Services Office is unable to process, will be subject to a late fee.

When paying by mail, the following methods of payment are accepted:

  • Cashier's check
  • Money order
  • Personal check*

The Student Financial Services Cashier's Office is open 8:15 am until 4:00 pm Monday through Friday. Please note that these hours are subject to change based on the university holiday schedule. Remember—photo ID is required to access your student account.

When paying in person, the following methods of payment are accepted:

  • Cash
  • Credit cards - VISA, Master Card, Discover, and American Express
  • Debit card
  • Cashier's check
  • Money order
  • Personal check *
  • Traveler's check

*Troy University does not accept post-dated checks or checks where funds are not available. Check payments received for payment on prior semesters/terms are subject to funds verification before processing. This option is unavailable if we have received two or more returned checks on an account.

Payments on the web are now available through Troy University Trojan Web Express. Students will need to log into Trojan Web Express using their Login ID and password; just click on "Make a payment" under "Financial Profile".

Payments can only be accepted for current charges on a student's account.

There is no charge for credit card payments. Funds must be available at the time of payment.

When paying on the web, the following methods of payment are accepted:

  • VISA
  • MasterCard
  • Discover
  • American Express


Applying outside agency (scholarship, grant and loan) checks to your account

Funds Held: Some grant, scholarship and loan funds are sent to Troy University by check. These checks are either payable to the student only, to the student AND Troy University or to Troy University only. All checks that include Troy University on the "Payee" line MUST be applied to the student's account.

The student is responsible for ensuring that grant, scholarship or loan funds have been received at Troy University.  Troy recommends all Financial Aid funds to be received by the first day of class.

Wells Fargo and Sallie Mae student loans are sent by electronic funds transfer to Troy University.  Most other student loans are sent by check.  If a student loan check is made payable to Troy University and the student, students MUST come in to the Cashier’s Office and sign for the check to be applied to their account.  If the certified loan creates an overpayment on the student account, the overpayment will be refunded to the student. For more information, please contact the Student Financial Services Office at (334) 670-3124.

The student is responsible for ensuring that loan funds have been received at Troy University by the tuition due date for the current semester/term. If funds are not applied, and/or there is a balance due after the payment due date, the account is subject to a late fee. A restriction will be placed on the students account until the balance is cleared. This hold will prevent the student from registering for future semester/terms, from receiving transcripts and from receiving a diploma. Failure to pay the balance due may result in the account being referred to collections.

Other grants or scholarships will be transmitted to the student's account electronically and do not require the student's signature for disbursement. These usually include grants or scholarships from Troy University. For more information, please contact the Student Financial Services Office at (334) 670-3124.

(Scholarships funds from an outside agency)

Checks should be sent directly to the Financial Aid Office (Please note on the check that these are scholarship funds):

Attention: Melissa Foran
Troy University Financial Aid Office
116 Adams Administration Building
Troy, AL 36082

Checks should be made payable to "Troy University"

Please include all of the following information with the check:

  1. Student’s full name and Troy University ID number or date of birth
  2. Total amount of the scholarship for the academic year

Unless otherwise noted, checks in amounts $500 and below will be disbursed in their entirety in the fall semester. Checks in amounts of $501 or more will be divided into equal disbursements for fall and spring terms.


Disbursement procedure

TROY recommends all Financial Aid funds to be received by the first day of class. After census date, when all charges are paid, any overpayment of funds is issued to the student. If funds are not applied, and/or there is a balance due after the payment due date, the account is subject to a late fee. Therefore, an early receipt of the check is important.

Payment due dates and expected refund dates are posted on TROY's Academic Calendar.

 

If check is not honored by the issuing bank (for any reason) and returned unpaid to Troy University, the student will be responsible for the returned check amount plus an additional $30 returned check fee.

A HOLD will be placed on the students account until the returned check and fee is cleared. This hold will prevent the student from registering for future semesters/terms, from receiving transcripts and from receiving a diploma. Failure to pay the balance due from a returned check may result in the account being referred to collections.

Balances resulting from returned check(s) may be paid with the following:

  • Cash (In-person only, small bills appreciated)
  • Cashier's check
  • Money order
  • Traveler's check (in-person only)

If Troy University has had two or more returned checks on an account, further check writing privileges at Troy University will be revoked for the student's account.

Please contact the Student Financial Services Office at (334) 670-3124 for any questions.

Failure to pay in full all tuition and other fees for any semester/term will result in a HOLD being placed on the account. Students will be restricted from registering for future semesters/terms, from receiving a transcript or diploma.

Delinquent student account balances may be reported to a credit bureau and referred to collection agencies or litigated. All costs associated with the collection of unpaid fees, including any/all collection agency fees (33.33%), attorney fees, and/or court costs, if such be necessary.

Please contact the Student Financial Services Office immediately to resolve any past due account at (334) 670-3124.

 

 

Overpayment of account (credit balance)

Credit balances created by financial aid, registration changes or overpayment will be remitted to the student. Financial aid and tuition refunds will be disbursed to Troy University students via BankMobile disbursements. With BankMobile, refunds will be delivered in the manner the students choose – deposit to an existing account or deposit to a BankMobile Vibe account.

We are very excited about this opportunity to provide students a choice on how they wish to receive their refund. To learn more about BankMobile, go to http://troy.edu/refunds . Even if you do not receive financial aid, you may be eligible to receive a refund from Troy University. For example, if you drop a class during the drop/add period or if you withdraw, you might be eligible for a refund.

Holds

HOLDS will be placed on student accounts by the Student Financial Services Office, if a balance remains after the tuition due date or during a payment plan for the current semester/term, or if Troy University has received a returned check on the account. Students will be restricted from registering for future semester/terms, from receiving a transcript or diploma. For information on other university HOLDS, please contact the appropriate department(s).


Third Party Billing or Sponsor Accounts

Some students have tuition payment arrangements through their employers or other third parties, such as ROTC or a company employer. As a rule of thumb, sponsors agree to be responsible for tuition charges only, not fees or other charges.

Please submit the following information to our sponsor-billing department. All authorization’s must be typed on the sponsor’s letterhead and signed with an approving authority’s signature. The information required includes:

  • The student’s name
  • The student’s ID number and/or date of birth, last four of SSN
  • Semester/Term dates you wish to sponsor (Please note, we only invoice a semester/term at a time, not the full academic or calendar year).
  • Exactly what you intend to pay, i.e. Tuition, books, mandatory fees, room, board etc.
  • Can student receive other sources of assistance without affecting their eligibility for your funds, i.e. grants, loans, scholarships
  • Are you only paying for specific courses, if so what courses.
  • Is student entitled to funds if student drops courses and a refund is issued
  • Semester/Term dates you wish to sponsor (Please note, we only invoice a semester/term at a time, not the full academic or calendar year).
  • If funding exceeds charges, can student receive the difference

Please also include a billing address to submit all invoices and a contact person should questions arise concerning billing.

Please send all authorizations to the following:


Troy University
Student Financial Services Office
Attn: Third Party Billing
155 Adams Administration Building
Troy, AL 36082
araiti@troy.edu

Students should verify his or her payment arrangement with the sponsor. If the sponsor has agreed to be invoiced directly, the sponsor should submit an authorization to Troy University before the tuition due date for each semester being sponsored.

Student Financial Services will credit the student’s account after the published drop/add date for the semester/term (typically the 3rd or 4th week of the semester). After a credit is processed to the student account, Troy University will invoice the sponsor directly. Students can check the status of his or her sponsor payment on Trojan Web Express. The statement will reflect a balance due until the billing process is complete.

Note: If the sponsor is not paying the full balance on the account, the student is responsible for paying the difference to Troy University by the tuition due date for the current semester/term. If a student has financial aid over and above the tuition charges covered by a sponsor, the credit will be processed to the student’s refund preference on file with BankMobile. For more information, please contact Student Financial Services.


 

Will I be withdrawn from classes if I miss my payment?

TROY no longer de-registers students for missing a payment date. Instead, students are not allowed to register for the next term/semester until their unpaid balance is paid. 

Please note that if you have additional charges during the drop/add period such as a student health clinic charge or the application of book voucher charges after a refund has been generated, those in combination with other charges could result in your owing a balance.

You should never count on being automatically withdrawn for non-payment.

 

  • Financial aid that has been processed and awarded will count toward the one half payment. Students who are awaiting a financial aid award will be required to pay one half of their related charges. If you have not received an award letter by the first day of class for the semester, you should make arrangements to pay the first one-half on your own
  • When you register for classes, you assume the responsibility for all actions related to your enrollment. Should you decide to withdraw or not attend classes, the burden is on you to notify the university of your decision. Registration for classes indicates your intent to use our educational services. We will act accordingly to facilitate that action. Notify the Records Office, in writing, within the first week of registration of your decision to withdraw to avoid paying full semester charges and/or having your financial aid cancelled. You should not count on being automatically withdrawn for non-payment to relieve you of your responsibility to withdraw.

By registering for classes, students accept the following terms.

I agree to pay all TROY charges on my account. I understand that the university is advancing value to me in the form of educational services and that my right to register is expressly conditioned upon my agreement to pay institutional costs including, but not limited to, tuition, fees, housing, meal plan, and any additional costs, when those charges become due. It is my responsibility to view my charges on TROJAN WEB EXPRESS. I understand that a past due student account balance will result in a financial hold, which prevents future registrations, access to transcripts, as well as other services being offered in accordance with university policy. Delinquent student account balances may be reported to a credit bureau and referred to collection agencies or litigated. I agree to pay any and all costs associated with the collection of unpaid fees, including any/all collection agency fees (33.33%), attorney fees, and/or court costs, if such be necessary. I agree, in order to service my account or to collect monies I may owe, TROY and/or agents may contact me by telephone at any telephone number associated with my account, including wireless telephone numbers, which could result in charges to me. TROY and/or agents may also contact me by sending text messages or emails, using any email address I provide to TROY. Methods of contact may include using prerecorded/artificial voice messages and/or use of automatic dialing devices, as applicable.