Advertising:
- Big Marketing and Communication
- VisionPoint
- EAB
Printing:
Print and Promotional Partners
If you would like to submit a helpdesk ticket online please follow the instructions
below:
1. Visit our help desk page and click “Submit a Ticket.”
2. Ensure your name is under “Requestor.”
3. Under “Urgency,” select a timeframe based on when you will need the materials in
hand. When selecting the type of “Urgency,” please consider that creating NEW materials
could take two to four weeks, including the time required for the Marketing office's
approval process and your revisions.
4. Under “Request Type” you will select between the following:
- “Advertisement Placement”
- “Troy.edu”
- “Creative”
- Please note that when you select “Creative” or “Troy.edu,” additional fields will
appear to further specify the type of creative or website request you are making.
- “I don't know what I want or Other”.
5. Under “Description,” please provide as many details as possible, including whether
you will require copy or will provide copy for us. Any items that can be printed,
we will need sizes for any of these items.
6. When you reach the attachment section, include any previously referenced documents
and any attachments that illustrate the preferred look or feel you would like for
your request (if any).
7. Finally, select a due date. This date should be the latest you need to have the
final project in hand and should align with your “Urgency.” Again, please keep in
mind the time required to create and revise your request.
8. Once your ticket is submitted, a staff member will contact you within one to three
business days to confirm your request via the ticketing system (email) or phone.
9. Your ticket will then be assigned to the appropriate staff member for creation.
10. Remember to check your email regularly, as updates on your request will be communicated
through the ticketing system (email).
